web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Aug 2003
Posts: 268
Mickamg Offline OP
Member
OP Offline
Member
Joined: Aug 2003
Posts: 268
I am struggling with the correct or most efficient way to program the following behavior for call treatment:

Car Dealership would like the following schedule:

Monday through Friday 8:00am to 5:00pm - Ring 221,222,223,247 (RG003) three times and go to CCR tree, table 1 (this is currently working)
Monday, Thursday 5:00 - 8:00pm, and Saturdays from 8:00am to 3:00pm - Ring the same group FIVE times then go to GD Mailbox.
Sundays Immediate answer and CCR tree, table 1 (also working)

I am told that I can send calls just to 247 for the second schedule if it helps, as this is the only station that is manned during those hours, but it the five rings and different mailbox I am having trouble with. Do I need to set up another Table or a hunt group? The five rings is requested to give them time to finish with one caller and get to another one, so I cannot have the caller go to VM if the extension is busy.


Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Joined: Feb 2005
Posts: 1,615
Member
Offline
Member
Joined: Feb 2005
Posts: 1,615
I would have it ring a huntgroup and add 247 as the sole member...set queue timeout to 30 seconds and overflow to vmails dn so it will default to gen mailbox.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




Joined: Aug 2003
Posts: 268
Mickamg Offline OP
Member
OP Offline
Member
Joined: Aug 2003
Posts: 268
Thank you for the reply CC. If i simply set the HG with 247 and the parameters you suggest, is that a 24/7 setting, or will it require some scheduling changes with regard to the CCR tree?

Joined: Feb 2005
Posts: 1,615
Member
Offline
Member
Joined: Feb 2005
Posts: 1,615
My answer was just for this bit "but it the five rings and different mailbox I am having trouble with" as I was reading on my phone.
That was a 24/7 setting yes

Here is some guide lines:
-Lines can only have one table answer, this setting is 24/7
-You cannot change the Ring Count, that is a 24/7 setting and only "Service Modes" in KSU programming can override this (probably what you have on Sunday)
-You can have different CCR Trees activated through out the 4 parts of the day (Morning, Afternoon, Evening, Non-Business)
---no matter what setting you make it will be 24/7.
---you can have a CCR play longer or shorter than other days by changing the time under each day for Morning, Afternoon, Evening, Non-Business

I think it makes it easier if CCR answers right away to do any trickery

Then you could have:
CCR Tree 1 - For sales press 1 - points to HG1 (221,222,223,247) HG01 Q timeout 15 secs
CCR Tree 2 - For sales press 1 - points to HG2 (247) HG01 Q timeout 30 secs

Have CCR 2 play at Lunch

Adjust time for lunch Thursday and Saturday accordingly.
For other days you would have to do some bizarre timing:


Morning Afternoon Evening Non Business
CCR Tree: Tree 1 Tree 2 Tree 1 Tree 1
Monday: 08:00 AM 01:00 AM 05:00 PM 08:00 AM (and Tue, Wed, Fri)

Thursday: 08:00 AM 05:00 PM 08:00 PM 08:00 AM

Saturday: 01:00 AM 08:00 AM 03:00 PM 08:00 AM


There is just too many variables to give a proper answer because we do not know the full scope.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
Offline
Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086

Edited out -

Last edited by NTlayoff; 10/05/18 04:32 PM.

If CON is the opposite of PRO
Then what is the opposite of Progress?

Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5