sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Calls not going to VM

Axxess 9.007

I have one extension, that I know of, that after hours, when calls go through the attendant, calls to this extension do not go to VM. This extension has Handsfree ON. I believe that the call is ringing through to the extension and essentially dead air. I've compared the settings for this extension to my own and the only difference is the Handsfree. Calls to my extension after hours ring through to VM.

Check to see if the troubled extension has a System Forward path to vm, the option for AA is checked yes, then make sure that the station flag is set to Yes on System Forward.

Day AND Night should be checked as well.

Forwarding path to VM - Check
Option for AA - do you mean Automatic Answer? If so Check
System Forward - was No. Changed. Will try after hours. Is there a feature code that could have accidentally turned it off?

Day and Night checked where? Class of Service for the extension? In the Voicemail Application?

Your system forwarding path has a criteria list so you can specify to follow this path 'if' it's night mode, day mode, auto attend/vm transfer, busy, no answer, etc.

Your forwarding was off and you fixed that, so you're going to be fine. A couple of feature codes could have disabled this: 354 (toggle on/off) or 353 (off).

Checked it last night and it is working. Thanks!