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Joined: Dec 2016
Posts: 46
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Member
Joined: Dec 2016
Posts: 46 |
Hello,
We recently made some changes to our Auto-Attendant and some callers seem to be reaching the wrong person. I know in the SMDR with my current settings I can see what extension eventually picked up their phone call, but I wondering if there is anywhere I can see what button/option they chose from the Auto-Attendant (if they pressed 1 vs 8).
Thanks!
Last edited by DMontgomery; 10/10/18 10:55 AM.
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
Regarding the SMDR, I never seen a report showing what number the caller dialed when listing to the auto attendant prompts.
People are creatures of habit, when you make changes to the auto attendant it's always a good idea to record at the beginning something like, please listen carefully our menu has changed.
We get old too soon, smart too late
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Joined: Oct 2004
Posts: 1,492
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Member
Joined: Oct 2004
Posts: 1,492 |
What dans said! I am dealing with it right now at a location where we had to re-arrange the auto attendant about 3 different times because people were not listening to the new greetings.
But also make sure the menu are using is using the correct DAT table
Last edited by oobie; 10/10/18 04:38 PM.
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
you could put a "digit grabber" in line with a line and test .
Last edited by skip555; 10/10/18 05:01 PM.
Skip
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