sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Call Forward No-Answer?

Is there a way on an InterTel Axxess 5.346 system to program a user's extension to forward to an outside line when there's no answer on his internal/office line? In other words, after "x" number of rings the call automatically forwards to the user's cell.

You will need a pivot extension and new system forward path. Call forward your pivot phone to the outside number, then create a system forward path containing the extension to ring in position 1, and the pivot extension in position 2. Leave the vm application out of the picture. The phone will ring until the System Forward Initiate timer expires, then it will go to the pivot phone which will forward offsite.

Thanks for the response. I think what I'd really prefer to do is to setup DISA and allow the user that wants to do this the ability to turn on/off Call Forwarding remotely. My problem is that I don't have any sort of instruction on how to setup a trunk for DISA. I've read through my Administrator's Guide... but, it only mentions what you can do with DISA and nothing about how to set it up.

Can anyone walk me through DISA setup?

You’ll need to dedicate a trunk to DISA, and put it into its own trunk group, ring-in destination as DISA. If desired, create a DISA password.

Assign a password to the extensions involved, something that’s easy for the user to remember.

That’s it for programming, which is the easy part. To actually use DISA, things get tricky.

Call the DISA number; enter the DISA password if you assigned one.

Dial 359 (remote programming feature code).

Enter the extension number and password, then #.

Enter feature code 355 (forward).

Enter the forward destination – 8, number, #. To cancel forwarding, just enter #.

Pray. The odds of actually entering everything in the proper order and timing are pretty slim. That’s one reason why you don’t see DISA used very much.

Okay...thanks!

I'm relatively familiar with this PBX but don't often have to work with trunks. So, I'm a little iffy on your first set of instructions.

Does it matter which trunk I dedicate? How do I dedicate one?

It's the easy part I'm not sure about.

Pick an existing trunk, and pull it out of the trunk group that it's already in. Assign it to the new trunk group that you're going to create.

A word of caution, make sure the trunk that you use isn't in a hunt sequence from the carrier. You don't want incoming calls rolling into DISA.

If you don't have any trunks available, you might have to order a new one. Personally, I'd wait and make sure that the whole thing works before I installed a new line.