Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#625537 11/16/18 02:24 PM
Joined: Nov 2018
Posts: 1
Member
OP Offline
Member
Joined: Nov 2018
Posts: 1
Good morning. I'm hoping to get some help here on this forum. My wife runs some hotels here on the coast of North Carolina. Of course we recently had Hurricane Florence pound us. For a few days. And we lost power in the hotel for over a week. Any who. There is a Mitel sx-50 system here and none of the cards are lighting up. 5 line cards and 1 trunk card. The power button is lit up on the left, but that's it. I checked all the fuses using a voltage meter. I unplugged the system first of course. The fuses are good. Anyone have any ideas?

Atcom VoIP Demo
VoIP Demo
Joined: May 2005
Posts: 1,005
Member
Offline
Member
Joined: May 2005
Posts: 1,005
So I'm guessing the console is not working and you have no dial tone in the rooms? Check the Main Control Card (the one that the other cards plug in to). Does it have a display on the bottom right of the board where the little red display is? What does it say?

Last edited by westerntelephone; 11/17/18 11:16 AM.
Joined: May 2005
Posts: 1,005
Member
Offline
Member
Joined: May 2005
Posts: 1,005
I'm sorry, it says what?

Joined: Aug 2014
Posts: 26
Member
Offline
Member
Joined: Aug 2014
Posts: 26
Don't know if you figured it out but the software module has a battery in it and if the battery is dead and you lose power you will lose the database.
Could be the issue.


Sales and service of Mitel, Inter-Tel, Vertical, Hosted, and call recording solutions for Southern California.
Joined: Dec 2007
Posts: 6,750
Likes: 10
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,750
Likes: 10
The OP hasn't been on for a month so if the hotel has been without phone service for that long then I must assume it's a non-issue at this point.

But it's good information for the next person researching this issue.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,832
Posts636,785
Members49,648
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
alphaTex, Brian Wall, demapples, Harry Tinsley, rookhsd11
Newest Members
devben, bubblegum, Carl Arnold, Marjan Shaw, KoolBreeze
49,648 Registered Users
Top Posters(30 Days)
ramo 13
pvj 11
Toner 11
dans 5
Who's Online Now
0 members (), 219 guests, and 55 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5