web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Oct 2007
Posts: 117
Member
OP Offline
Member
Joined: Oct 2007
Posts: 117
I just setup an Axxess system Version 11.01 with a Linux EVMC. They are using Pots lines that are proviced by AT&T over a VoIP ATA. We are getting complaints that callers leaving voicemail messages only get 2 - 3 seconds of a message before they are dropped. A conversaion to a phone works fine. Internal messaging to the voicemail boxes is normal, messages can be left to the full allowable timer. AFAIK the caller hears nothing other than a click. The minimum message length is set to 1 sec.

Any ideas what is going on? Talkoff?? I remember the problem but not the remedy. Getting to old to be working on these old systems :))


A+, CTP
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
I would start by running a hybrid balance test on the CO lines. From there, try the twist settings under Voice Processor / Timers & Limits.

Increasing the twist settings makes digit detection more sensitive, decreasing them makes digit detection less sensitive.

Increased sensitivity might cause talk-off, where voice is mistaken for DTMF. Increasing digit timers should correct that.

Joined: Oct 2007
Posts: 117
Member
OP Offline
Member
Joined: Oct 2007
Posts: 117
Thanks DND-ON

I will try that.


A+, CTP
Joined: Oct 2007
Posts: 117
Member
OP Offline
Member
Joined: Oct 2007
Posts: 117
Just checked the system and the settings for those were set to unlimited. Looked at the Help and set them to default :

high to low twist (Play) 8.2
high to low twist (idle) 5.2

Low to high (play) 9.2
low to high (idle) 8.2

Will go from there

Thanks again


A+, CTP
Joined: May 2002
Posts: 4,296
Likes: 7
Moderator-Avaya, Polycom
*****
Online Content
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,296
Likes: 7
I would check with AT&T. There are settings they can change to duplicate a Pots line.
Sounds like it see disconnect to quickly.


Moderated by  Stix1 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5