web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Oct 2014
Posts: 4
wysoft Offline OP
Member
OP Offline
Member
Joined: Oct 2014
Posts: 4
We have several InMail auto-attendant setups on SL/SV-series PBXes, used to direct incoming calls on CO lines. An action table is used to perform unscreened transfers to a handful of internal extensions. Functionally the InMail AA works great, no complaints about it - except that when the inbound caller gets transferred, they hear what sounds similar to a fast busy signal, rather than a typical dialing/ringback tone one would expect on a US-style phone system. As a result we have had several people hang up, later telling us that they thought something was wrong. The calls do go through, and neither end have any trouble with the connection itself.

Intercom-type calls between other internal extensions in the system give a normal dialing/ringback tone.

I would like to change the InMail tone to the more typical dialing tone, but can't seem to figure out where to do so in PC-Pro? Any advice would be appreciated, thanks!

Last edited by wysoft; 01/14/19 02:11 AM.
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Apr 2005
Posts: 2,498
Likes: 2
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,498
Likes: 2
In web or pc pro go to the hold/transfer service area change, set to ring back


We get old too soon, smart too late
Joined: Oct 2014
Posts: 4
wysoft Offline OP
Member
OP Offline
Member
Joined: Oct 2014
Posts: 4
dans,

Thank you for your response. I was able to find the option you referred to, however it was not in 20-11 CoS for Hold/Transfer, but instead in 24-02 Transfer Sys Options.

The change was made and verified. We now have normal ringback tones for InMail transfers.

Thanks!

Joined: Apr 2005
Posts: 2,498
Likes: 2
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,498
Likes: 2
How told you to look in CoS? Wasn't me.


We get old too soon, smart too late

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,703 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
jc2it 4
Who's Online Now
2 members (BobRobert, Curlycord), 115 guests, and 243 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5