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Joined: Jan 2009
Posts: 854 Likes: 1
Member
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Member
Joined: Jan 2009
Posts: 854 Likes: 1 |
Looking for suggestions on SMDR software application for IP Office. Customer has 6 sites in an SCN and would like to record/analyze call data on them. I have not had a customer with an IPO request SMDR before, so any thoughts/opinions on this would be appreciated.
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Joined: Jan 2007
Posts: 1,032
Member
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Member
Joined: Jan 2007
Posts: 1,032 |
I have used Comm One and it does the job. Bob Edwards will work with you on setup and answer any questions he is very helpful.
John 807
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Chronicall from Xima Software http://www.ximasoftware.com/
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
I echo what TTT said. But, Avaya did OEM Chronicall a few months ago and call it ACR, Avaya Call Reporting. The benefit is that if you get the Avaya version, you do not need to purchase the CTI licenses that are needed with the Xima version... https://www.avaya.com/en/documents/fs-ipo-call-reporting-cc8119en.pdf?t=0
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