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#626884 01/19/19 02:18 AM
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ffej010 Offline OP
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Looking for suggestions on SMDR software application for IP Office. Customer has 6 sites in an SCN and would like to record/analyze call data on them. I have not had a customer with an IPO request SMDR before, so any thoughts/opinions on this would be appreciated.

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ffej010 #626886 01/19/19 04:44 PM
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I have used Comm One and it does the job. Bob Edwards will work with you on setup and answer any questions he is very helpful.


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ffej010 #626889 01/20/19 02:18 AM
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Chronicall from Xima Software

http://www.ximasoftware.com/


ffej010 #626893 01/21/19 02:34 PM
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I echo what TTT said.
But, Avaya did OEM Chronicall a few months ago and call it ACR, Avaya Call Reporting.
The benefit is that if you get the Avaya version, you do not need to purchase the CTI licenses that are needed with the Xima version...

https://www.avaya.com/en/documents/fs-ipo-call-reporting-cc8119en.pdf?t=0

ffej010 #626906 01/21/19 11:52 PM
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I will look into those.

I did have someone recommend also this:
http://www.datel-group.com/contact-sweet-standard-edition

Any experience with it?


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