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Joined: Feb 2018
Posts: 11
Member
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Member
Joined: Feb 2018
Posts: 11 |
does anyone have experience with Key Voice, I need to change a i digit routing, from auto attendant to a specific Partner ACS extension, right now it says invalid entry. Program manual PDF isn't written in a language I understand. If anyone can help, I'll fill in the specifics (the best I can).
Thanks
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Joined: Dec 2007
Posts: 6,836 Likes: 26
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,836 Likes: 26 |
I haven't touched a Key Voice since the early '90's. Are you working with DOS, NT or something newer? Here is a link to one of the older manuals: Key Voice Super Guide
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Joined: Mar 2018
Posts: 345 Likes: 1
Member
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Member
Joined: Mar 2018
Posts: 345 Likes: 1 |
Start with a trace to see how the routing is now and what is being sent. Also what the Professor said.
The Cloud is just someone else's computer!
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Change the destination of digit dialed to the extension you need. Make sure a mailbox exists for that extension and that it is set for blind transfer.
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