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#627251 - 02/07/19 11:10 PM Key Voice...Aaaargh!  
Joined: Feb 2018
Posts: 4
adamscomCO Offline
adamscomCO  Offline

Joined: Feb 2018
Posts: 4
Montrose CO, USA
does anyone have experience with Key Voice, I need to change a i digit routing, from auto attendant to a specific Partner ACS extension, right now it says invalid entry. Program manual PDF isn't written in a language I understand. If anyone can help, I'll fill in the specifics (the best I can).


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#627255 - 02/07/19 11:27 PM Re: Key Voice...Aaaargh! [Re: adamscomCO]  
Joined: Dec 2007
Posts: 5,696
Professor Shadow Online content
Professor Shadow  Online Content


Joined: Dec 2007
Posts: 5,696
Canby, Oregon
I haven't touched a Key Voice since the early '90's. Are you working with DOS, NT or something newer?

Here is a link to one of the older manuals: Key Voice Super Guide


Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
#627269 - 02/08/19 04:44 PM Re: Key Voice...Aaaargh! [Re: adamscomCO]  
Joined: Mar 2018
Posts: 182
Daniel Offline
Daniel  Offline

Joined: Mar 2018
Posts: 182
St Louis, MO
Start with a trace to see how the routing is now and what is being sent. Also what the Professor said.

The Cloud is just someone else's computer!
#627327 - 02/11/19 01:27 AM Re: Key Voice...Aaaargh! [Re: adamscomCO]  
Joined: Aug 2004
Posts: 8,845
RATHER BE FISHING Online content


Joined: Aug 2004
Posts: 8,845
Change the destination of digit dialed to the extension you need. Make sure a mailbox exists for that extension and that it is set for blind transfer.

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