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Joined: Feb 2019
Posts: 6
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Posts: 6 |
We have been unable to connect to eManager since 1 of the 2 SNMP communities inside emanager was deleted. We have no idea what the community name or password was. The error we get when trying to connect in eManager is:
Connection failed! PBX:ERROR_COULD_NOT_CONNECT_TO_CALL_AGENT
What are our options to get back into emanager. We have a few new employees and we have not been able to set them up since this happened.
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
What browser are you using? Are popup blockers off?
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Joined: Feb 2019
Posts: 6
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Member
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Internet Explorer on the XP machine that is the phone system.
No popup blockers are on.
Last edited by bpr-admin; 02/28/19 05:42 PM. Reason: answered the popup question.
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
I would delete it all and reinstall emenager
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Joined: Feb 2019
Posts: 6
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Member
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How does that help to know what the snmp community and password is inside the CIX?
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Joined: Feb 2019
Posts: 6
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How does that help to know what the snmp community and password is inside the CIX?
I shouldn't have said that it was deleted from eManager earlier. It was deleted from the phone system using eManager.
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
How does that help to know what the snmp community and password is inside the CIX?
I shouldn't have said that it was deleted from eManager earlier. It was deleted from the phone system using eManager. If someone removed the default community name and added a different one and you don't know what it is the only way of getting back into the CTX/CIX system is to default it all back to factory and start again. Do you have a backup of the system prior to the community name change?
Regards
Carl
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Joined: Feb 2019
Posts: 6
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Member
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I don't believe we have any backups on that system. please tell me there's other options. What about remoting into the CIX system itself and changing things? surely there's a way without wiping everything.
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
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