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#628354 - 03/20/19 03:13 PM IX-5910 Some buttons not working  
Joined: Mar 2019
Posts: 2
Shew Consulting Offline
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Shew Consulting  Offline
Member

Joined: Mar 2019
Posts: 2
Minnesota
I have an ECS with IX-5910 handsets, all is working with phones at remote locations. I have a several 5910's that register and can make and receive calls and audio is working both directions. A couple of them have buttons that do not function, like speaker button and all buttons on right side of phone but still can make and receive calls. Does this indicate a bad handset? Bad Firmware? Incomplete Registration?

Any help is appreciated!

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#628374 - 03/20/19 11:00 PM Re: IX-5910 Some buttons not working [Re: Shew Consulting]  
Joined: Aug 2006
Posts: 1,570
JBean3329 Offline
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JBean3329  Offline

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Jamestown, NY
Leave the handset in the cradle, the press FEAT, #, 9 then one of the non-working buttons. The display will show how the button is programmed. It's possibly just a programming issue.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
#628391 - 03/21/19 05:14 PM Re: IX-5910 Some buttons not working [Re: Shew Consulting]  
Joined: Mar 2019
Posts: 2
Shew Consulting Offline
Member
Shew Consulting  Offline
Member

Joined: Mar 2019
Posts: 2
Minnesota
JBean3329,

Thanks for the tip. The FEATURE button does not work either but you sent me in the right direction. Button programming tied in a knot was the issue. After assigning a different Key Pattern to the bad Station in the ICON-VN Programmer for ECS and a Reboot of the phone, it loaded and fixed all the buttons. My problematic IX-5910's are all good now!

Thanks

#628420 - 03/21/19 10:17 PM Re: IX-5910 Some buttons not working [Re: Shew Consulting]  
Joined: Aug 2006
Posts: 1,570
JBean3329 Offline
Moderator-Iwatsu
JBean3329  Offline

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Joined: Aug 2006
Posts: 1,570
Jamestown, NY
Glad to hear it.

Thanks for letting us know...


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.

Moderated by  Jadix, JBean3329 

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