web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#628522 03/26/19 02:59 PM
Joined: Apr 2013
Posts: 51
Member
OP Offline
Member
Joined: Apr 2013
Posts: 51
We have a customer with a OS7200S. We installed this system about 5 years ago.
We configured one mailbox (EXT14 - MBX 14). This was enough.

Now the customer needs more mailboxes and he wants to record calls with the integrated voicemail.
So I tried today to configure this today.
First I programmed a button CR on the phone, which has a mailbox since 5 years.
I got the message COS problem. So I looked into the COS groups. All phones are in COS group 1 and I switched VM Reocrding to YES. I tried again and everything worked. Great.

Then I made 3 new mailboxes. I tried with one phone. I changed the password and I programmed a button CR.
I called the phone but I couldn't record the call. OK. I made an extention in the voicemail system and tried again, without success.
I tried with another new mailbox, also no success.

So I decided to make a reboot of the OS7200S. After this the new created mailboxes and extensions are away. There was only MBX 14 and EXT 14.
I create a new mailbox and extension for extension 24 and tried again. No success.
I compared the credentials of mailbox 14 with mailbox 24. They are identical.


Why is it not possible to record calls with the new created mailboxes? And does I need for call recording also an extension?

Many thanks and best regards, Peter

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2007
Posts: 197
Member
Offline
Member
Joined: Jan 2007
Posts: 197
Hi Peter,

Make sure 'BOTH' is selected in MMC751 for the new mailboxes

Joined: Apr 2013
Posts: 51
Member
OP Offline
Member
Joined: Apr 2013
Posts: 51
Hi Lee, many thanks for your support. Great. I do forget very often this point and create the mailboxes directly in 8.1.
In the future I will do it with MMC751.

Many thanks, it worls now perfectly.


Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,703 CTX100 install
186,793 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
1 members (Curlycord), 104 guests, and 236 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5