Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
CTX28 Won't stop recording
#629015 04/10/19 09:24 PM
Joined: Oct 2012
Posts: 6
Triad Offline OP
Member
OP Offline
Member
Joined: Oct 2012
Posts: 6
Hey all - I have a CTX28 ver 1 - 3x8 with the GVMU card. Trouble is the thing won't stop recording when the caller hangs up. The only way to get it to stop is to reboot the vmail. I can navigate around in the voicemail with the digits I dial like recording greetings, logging into mailboxes, checking messages and such and it will disconnect when I hang up there. It does light the message light on the phones but only after rebooting it to get it to stop recording. I have the config file set so that user ID 200 is set to answer for all 4 ports (and it does). One other issue that I just now thought of is that when I dial extension numbers during the greeting the system does nothing, just keeps playing the greeting and I have set the menu options so that 0=200. I've tried setting everything for disconnect supervision and DTMF that I could find but no change. Even tried factory defaulting it. What am I missing or is the thing just bad? Thank you to anyone who can help!

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: CTX28 Won't stop recording
Triad #629020 04/10/19 10:08 PM
Joined: Jan 2010
Posts: 922
Moderator-Toshiba
*****
Online Sleepy
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 922
Did you enable "Send A/D Tone" in P580 FB02 for the VM ports?

Also are you using DTMF or SMDI integration?


Regards
Carl
Re: CTX28 Won't stop recording
Triad #629023 04/11/19 04:03 AM
Joined: Jun 2005
Posts: 2,573
Member
Offline
Member
Joined: Jun 2005
Posts: 2,573
You have set 200 as the default answering mailbox, which would normally be the initial greeting 990. Since Chain done is probably also 200 , you might have created a loop. These things will put Stratagy into an endless loop and lock it up.
Set chain done to 999. That should stop the loop.Or if you don't want hangup right away, have it chain done to 991, then have that terminate to 999 after.

Last edited by newtecky; 04/11/19 04:04 AM.
Re: CTX28 Won't stop recording
Triad #629024 04/11/19 07:15 AM
Joined: Jun 2003
Posts: 3,266
Moderator-Toshiba
*****
Online Content
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,266
Is the dial tone provider sending a disconnect signal?

Re: CTX28 Won't stop recording
Triad #629344 04/24/19 03:58 PM
Joined: Oct 2012
Posts: 6
Triad Offline OP
Member
OP Offline
Member
Joined: Oct 2012
Posts: 6
Sorry it took so long to get back

Yes, A/D tones are enabled and I am getting disconnect from the CO (the system will drop the line and the light goes dark on the phones, but vmail port monitor says still recording and LED is lit for the port until I shut down and reset the vmail)

No chain done in 200 and even when 990 and 991 are default the thing will not stop recording


The config setting for the system is for CTX28S - (with the S) - I believe that means SMDI integration - right?

There is no cords or cables like the 100 or 670 to the voicemail card, unless it is done internal. I did remove the S and tried it and same result.

The mailbox has been recorded and said it is enabled and like I mentioned earlier It does disconnect when recording mailbox greetings or checking and listening to messages and it does light the M/W lights (only after a reset) and turn them back off again.

I am just trying to get mailbox 200 to take all messages from incoming callers after hours Any wat to make this happen is fine, I've tried MB 200 as answer MB in config settings for all 4 port and it does pick up, I've tried the 990 and chain to 991 and then dial 0 for MB 200 but when I dial 0 it is like I dialed nothing, it seems the system doesn't recognize or is not getting the 0 that I dialed. Basic as you can get but just won't stop recording.

Re: CTX28 Won't stop recording
Triad #629364 04/25/19 07:28 AM
Joined: Jun 2003
Posts: 3,266
Moderator-Toshiba
*****
Online Content
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,266
In mailboxes 200 and 991, set chain done to 999 like newtecky suggested.

Re: CTX28 Won't stop recording
Triad #629399 04/26/19 12:13 AM
Joined: Jan 2010
Posts: 922
Moderator-Toshiba
*****
Online Sleepy
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 922
Ahh the good old programming loop in the Stratagy voicemail

As it has been said put the chain done to 999 on mailbox 200 and it will hang up


Regards
Carl

Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Most Recent 5 Post
outage 12/1/2020
by Ruben - 12/01/20 07:04 PM
test telephone number
by dude - 11/30/20 07:51 PM
DSU Serial Ports
by tylan - 11/30/20 07:21 PM
SVMi20i Error
by Bushmills - 11/30/20 07:00 PM
XTS database downloads crash
by EV607797 - 11/30/20 03:37 AM
Who's Online Now
31 members (Daniel, ALB300, BTS01, data-wolf, Hofman telekom, cswroe, Coral Tech, ABLE1, Greg Ercolano, Yoda, BobRobert, MooreTel, metelcom, Skunky, EV607797, phonemeister, pvj, Mercenary Roadie, Carlos#1, Silversam, nortelvoip, justbill, dexman, jsaad, RATHER BE FISHING, phonman123, usedphones, crazysupratt, Bob3470, PINKBOY1006, Professor Shadow), 292 guests, and 63 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,092
Posts638,002
Members49,386
Most Online5,661
May 23rd, 2018
Today's Birthdays
Salman Imtiaz, SayWhat, Tariq
Newest Members
drextech, d_chats, LukeS, RickToshibaCIX, Geochurchi
49386 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
ABLE1 12
Daniel 12
dexman 10
hbiss 9
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners