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#629015 - 04/10/19 09:24 PM CTX28 Won't stop recording  
Joined: Oct 2012
Posts: 6
Triad Offline
Triad  Offline

Joined: Oct 2012
Posts: 6
Hey all - I have a CTX28 ver 1 - 3x8 with the GVMU card. Trouble is the thing won't stop recording when the caller hangs up. The only way to get it to stop is to reboot the vmail. I can navigate around in the voicemail with the digits I dial like recording greetings, logging into mailboxes, checking messages and such and it will disconnect when I hang up there. It does light the message light on the phones but only after rebooting it to get it to stop recording. I have the config file set so that user ID 200 is set to answer for all 4 ports (and it does). One other issue that I just now thought of is that when I dial extension numbers during the greeting the system does nothing, just keeps playing the greeting and I have set the menu options so that 0=200. I've tried setting everything for disconnect supervision and DTMF that I could find but no change. Even tried factory defaulting it. What am I missing or is the thing just bad? Thank you to anyone who can help!

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#629020 - 04/10/19 10:08 PM Re: CTX28 Won't stop recording [Re: Triad]  
Joined: Jan 2010
Posts: 836
Carlos#1 Offline
Carlos#1  Offline


Joined: Jan 2010
Posts: 836
Sydney Australia
Did you enable "Send A/D Tone" in P580 FB02 for the VM ports?

Also are you using DTMF or SMDI integration?

#629023 - 04/11/19 04:03 AM Re: CTX28 Won't stop recording [Re: Triad]  
Joined: Jun 2005
Posts: 2,484
newtecky Online content
newtecky  Online Content


Joined: Jun 2005
Posts: 2,484
Irvine, CA US
You have set 200 as the default answering mailbox, which would normally be the initial greeting 990. Since Chain done is probably also 200 , you might have created a loop. These things will put Stratagy into an endless loop and lock it up.
Set chain done to 999. That should stop the loop.Or if you don't want hangup right away, have it chain done to 991, then have that terminate to 999 after.

Last edited by newtecky; 04/11/19 04:04 AM.
#629024 - 04/11/19 07:15 AM Re: CTX28 Won't stop recording [Re: Triad]  
Joined: Jun 2003
Posts: 3,264
phonemeister Offline
phonemeister  Offline

Joined: Jun 2003
Posts: 3,264
Los Angeles, CA
Is the dial tone provider sending a disconnect signal?

Moderated by  Carlos#1, phonemeister 

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