Business Phone Systems

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Joined: Oct 2006
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I have a digital 24 button phone on a SL2100 system that has a wireless headset adapter connecting a Plantronics headset. This is the adapter that plugs into the recessed area on the underside of the phone. There is a flashing red light on this adapter. Also, (might be unrelated?) This headset won't work unless there is a headset key programmed. User has to push button on the earpiece and the headset key. Reseating the adapter didn't help. Any thoughts? Especially on the flashing light?

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Jim

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Disable headset mode on the phone, remove the button and try again - should solve the issue


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Tried all that Ken. No change. I have several other phones and headsets on this system. All the same models. I don't know what's different about this particular extension. Might have to get another wireless headset adapter to try. Or swap a known good one.

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If installing a new or swapping a known good adapter doesn't work, I suppose it's possible the port on the phone is bad...


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Well all I know is that on the 8100 the wireless headset key HAD to be on button 25. Learned lesson as first ones I did were on 9100's and they don't care.


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