Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Configure SIP extension on Polycom Trio 8800 unit
#629603 05/03/19 08:42 PM
Joined: Nov 2013
Posts: 56
Member
OP Offline
Member
Joined: Nov 2013
Posts: 56
I'm just wondering, have anyone able to configure a SIP extension successfully on a Polycom Trio 8800 unit? I was able to register the unit on an OS7100. I can call to the unit internally with an extension, or externally with a cell phone, but I'm unable to dial out on the Polycom unit internally to an extension, or externally to an outside number.

Any idea why?

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: Configure SIP extension on Polycom Trio 8800 unit
Temperor #629610 05/03/19 10:29 PM
Joined: Jun 2006
Posts: 2,818
Moderator-Samsung
*****
Online Content
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,818
Sounds like you need to create/modify the dial plan on the polycom.

Anything sip is enbloc dialling, so you have to configure the number plan so it knows how many digits to wait before dialling.

Re: Configure SIP extension on Polycom Trio 8800 unit
Temperor #629612 05/03/19 10:42 PM
Joined: Nov 2013
Posts: 56
Member
OP Offline
Member
Joined: Nov 2013
Posts: 56
Since the SIP extension is registered. Is it suppose to use the Samsung Officeserv dialplan?

Re: Configure SIP extension on Polycom Trio 8800 unit
Temperor #629615 05/04/19 12:15 AM
Joined: Jun 2006
Posts: 2,818
Moderator-Samsung
*****
Online Content
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,818
No, a sip extension isn't the same as a ip extension, you have to manually configure the dial plan, this includes local stations and external numbers (don't forget to include the trunk group/lcr digit)

Re: Configure SIP extension on Polycom Trio 8800 unit
Temperor #629659 05/06/19 03:51 PM
Joined: Nov 2013
Posts: 56
Member
OP Offline
Member
Joined: Nov 2013
Posts: 56
I configured this Polycom Trio 8800 the same way as I configured the Polycom IP SoundStation 6000. I had no issue with calling in and out with IP SoundStation 6000 unit, and I never had to configure any dialplan on the Polycom unit.

Anyway, I'll look into that. Thanks!

Re: Configure SIP extension on Polycom Trio 8800 unit
Temperor #629712 05/08/19 05:01 PM
Joined: Nov 2013
Posts: 56
Member
OP Offline
Member
Joined: Nov 2013
Posts: 56
I modified the digitmap(dialplan). I still couldn't get to anywhere.
I called Polycom support. They redirected me to contact a reseller. Called reseller, and they directed me to contact another supplier. Called supplier, and they directed me to Polycom. -_-"
Called Polycom again, and they directed me to an authorized VOIP partner.

Today, I'll call that authorized VOIP partner, and see what happen.

Re: Configure SIP extension on Polycom Trio 8800 unit
Temperor #629724 05/09/19 02:55 PM
Joined: Dec 2010
Posts: 631
Member
*****
Offline
Member
*****
Joined: Dec 2010
Posts: 631
Just curious, do you have number formatting enabled or disabled?

Re: Configure SIP extension on Polycom Trio 8800 unit
Temperor #629772 05/11/19 10:02 AM
Joined: Jun 2006
Posts: 2,818
Moderator-Samsung
*****
Online Content
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,818
As polycom is a us company they ship the phones with a NANP dial plan.
Our number plan is rather different, so we always had to change it. Same with the cisco/linksys ATA's

Re: Configure SIP extension on Polycom Trio 8800 unit
Temperor #629820 05/13/19 06:57 PM
Joined: Nov 2013
Posts: 56
Member
OP Offline
Member
Joined: Nov 2013
Posts: 56
I had an authorized CPC support contacted me. I sent them a debug log, and phone configuration. It appeared my dialplan, and phone configuration are correct. Here was their reply:


It looks like the Samsung PBX does not support video so it is rejecting the call instead of just leaving video codecs out of the caps exchange.

Fortunately, there is a way around this. We can disable video on line 2 so the phone will not send video codecs in the caps exchange. The parameter for this is reg.2.video.enabled="0"


I'll get my customer to make some test calls, and I'll keep you guys post it.

Re: Configure SIP extension on Polycom Trio 8800 unit
Temperor #629824 05/13/19 09:25 PM
Joined: Nov 2013
Posts: 56
Member
OP Offline
Member
Joined: Nov 2013
Posts: 56
Got a call back from customer. They can call out now with the Polycom unit!!

After all the phone calls, and the issue was caused by reg.2.video.enabled="0". Which you don't even have an option to click "no" on the web interface. You have to import the parameter with a configure file.

Anyway, issue solved. Hope this post will help others who might fell into the same issue.


Moderated by  Genesiscomm, nameless, pvj 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Are you an Asterisk Ace?
by Toner - 10/22/20 03:39 PM
SVMI Card settings backup & restore
by Hofman telekom - 10/21/20 01:46 PM
IPOffice remote voice mail access
by Brian A - 10/21/20 11:41 AM
Also looking for Crossbar PBX
by Joe Talbot - 10/21/20 08:40 AM
You'll LOVE this... Looking for Dimension tapes
by Joe Talbot - 10/21/20 08:34 AM
Who's Online Now
36 members (sfletcher, Daniel, Curlycord, ToshiGal75, Bushmills, Toner, NateBates, dexman, Touch Tone Tommy, chelsea419, Roscoe, Iwatsu Guru, Professor Shadow, jsb15, KRRath, nwilliams, DD782, Ruben, jsaad, metelcom, Hofman telekom, Edward_, jknichols, mongo5150, Joe Talbot, MooreTel, Brian A, Skunky, nameless, ssdr9163, Bob3470, EV607797, justbill, Mercenary Roadie, BobRobert, ffej010), 411 guests, and 62 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,022
Posts637,604
Members49,367
Most Online5,661
May 23rd, 2018
Today's Birthdays
DSIDAVE, Tom Lynden
Newest Members
jsb15, C.t.c.73, Farquie, 4teltech, TRIM IT
49366 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 23
Ruben 15
hbiss 12
Daniel 10
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners