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Joined: Nov 2013
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I'm just wondering, have anyone able to configure a SIP extension successfully on a Polycom Trio 8800 unit? I was able to register the unit on an OS7100. I can call to the unit internally with an extension, or externally with a cell phone, but I'm unable to dial out on the Polycom unit internally to an extension, or externally to an outside number.

Any idea why?

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Sounds like you need to create/modify the dial plan on the polycom.

Anything sip is enbloc dialling, so you have to configure the number plan so it knows how many digits to wait before dialling.

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Since the SIP extension is registered. Is it suppose to use the Samsung Officeserv dialplan?

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No, a sip extension isn't the same as a ip extension, you have to manually configure the dial plan, this includes local stations and external numbers (don't forget to include the trunk group/lcr digit)

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I configured this Polycom Trio 8800 the same way as I configured the Polycom IP SoundStation 6000. I had no issue with calling in and out with IP SoundStation 6000 unit, and I never had to configure any dialplan on the Polycom unit.

Anyway, I'll look into that. Thanks!

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I modified the digitmap(dialplan). I still couldn't get to anywhere.
I called Polycom support. They redirected me to contact a reseller. Called reseller, and they directed me to contact another supplier. Called supplier, and they directed me to Polycom. -_-"
Called Polycom again, and they directed me to an authorized VOIP partner.

Today, I'll call that authorized VOIP partner, and see what happen.

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Just curious, do you have number formatting enabled or disabled?

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As polycom is a us company they ship the phones with a NANP dial plan.
Our number plan is rather different, so we always had to change it. Same with the cisco/linksys ATA's

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I had an authorized CPC support contacted me. I sent them a debug log, and phone configuration. It appeared my dialplan, and phone configuration are correct. Here was their reply:


It looks like the Samsung PBX does not support video so it is rejecting the call instead of just leaving video codecs out of the caps exchange.

Fortunately, there is a way around this. We can disable video on line 2 so the phone will not send video codecs in the caps exchange. The parameter for this is reg.2.video.enabled="0"


I'll get my customer to make some test calls, and I'll keep you guys post it.

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Got a call back from customer. They can call out now with the Polycom unit!!

After all the phone calls, and the issue was caused by reg.2.video.enabled="0". Which you don't even have an option to click "no" on the web interface. You have to import the parameter with a configure file.

Anyway, issue solved. Hope this post will help others who might fell into the same issue.


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