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Sx 200 port locked up
#629915 05/20/19 12:36 AM
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I have a extension port that is constant off hook. I've reset the switch and it is still off hook. I tried to move/.delete it to a spare port but I can't because its in uses. Any suggestions on how I can move it in programming? Thanks

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Re: Sx 200 port locked up
teleco #629916 05/20/19 01:45 AM
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first I would pull the cross connect to the phone jack to see if the port goes idle. You can view status in the maintenance window. if it goes idle then you can move it in programming. If that doesn't work, pull the card out from the cabinet and then move the extension.

Last edited by jsaad; 05/20/19 01:46 AM.
Re: Sx 200 port locked up
teleco #629918 05/20/19 12:31 PM
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Can the card be pulled and inserted hot?

Re: Sx 200 port locked up
teleco #629926 05/20/19 08:04 PM
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yes.

Re: Sx 200 port locked up
teleco #629946 05/21/19 07:22 PM
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All set. Thanks for the help.


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