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Magix SMDR retrieval
#629956 05/22/19 01:54 AM
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Brian A Offline OP
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I am fairly confidant that I already know the answer to this but I told my customer that I would check with the experts before I told them 100% no.

Does the Magix platform pool SMDR information even though we don't have it turned on and dumping to any call management software?

It's a physicians clinic that has a legal issue with a nurse.

Thanks guys for any input!!


I am new to this forum but I have been in the industry since 02/1997. Mainly Avaya, Mitel, Panasonic, and NEC. Glad to be here!
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Re: Magix SMDR retrieval
Brian A #629958 05/22/19 03:32 AM
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You are probably correct in your assumption. The only SMDR I have ever worked with spit it out of the RS-232 to a printer.

I have heard of software application that allows the collection and analysis of calling group call information via a PC running Windows, but I don't know what's involved with making something like that to work on your system. Someone with a deeper knowledge base will have a more definitive answer.


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Re: Magix SMDR retrieval
Professor Shadow #629965 05/22/19 09:38 AM
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I have dumped it to a printer and a windows program successfully.
Mainly curious if I can retrieve call data from the system even though I don't currently retrieve SMDR.


I am new to this forum but I have been in the industry since 02/1997. Mainly Avaya, Mitel, Panasonic, and NEC. Glad to be here!
Re: Magix SMDR retrieval
Brian A #629967 05/22/19 12:39 PM
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I'm almost positive that you can't go back and get any historical data. It just spits it out in real time which as you say you can dump to a printer or send to a pc/software which then stores it and allows you to access for reports etc.

Send Touch Tone Tommy a message - i'm sure he can answer it definitively.

Re: Magix SMDR retrieval
Brian A #629976 05/22/19 03:31 PM
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There is a small buffer for call records, when you first connect to the SMDR port it will spit out the last 100 calls and then it is real time from there. I'm sure the call in question is long gone by now.

AVAYA MERLIN
PBX LIMITATIONS
100 records queue
15 digits for dialed numbers

Re: Magix SMDR retrieval
Brian A #629978 05/22/19 04:29 PM
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thanks guys! it is truly appreciated!


I am new to this forum but I have been in the industry since 02/1997. Mainly Avaya, Mitel, Panasonic, and NEC. Glad to be here!

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