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#630409 06/11/19 03:39 PM
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Hernan Offline OP
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Good morning everyone,

I am trying to setup a Toshiba IP5132-SD 20 button phone. I just got it.
As soon as I plug it in the phone displays "Trying LAN" "Server not found".

I cant get it to go into the IP setting to start the setup.

any ideas how to get it out of that screen ?

Thanks

Last edited by Hernan; 06/11/19 03:39 PM.
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Hernan #630410 06/11/19 04:14 PM
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3 6 9 Hold all at the same time puts the phone in program mode.

SSPhone #630413 06/11/19 07:59 PM
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Sorry, I didnt specify,

I tried that to start the setup like I have done in the pass. Nothing happens.
Stays on the same screen.

Hernan #630416 06/11/19 09:01 PM
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Make sure the handset is plugged in and is in the cradle.

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Hernan Offline OP
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The phone is plug in and in the cradle.
I have setup many phones in the past none of the m have shown that right out of the box.

is there a way to get it out that screen or do I have to send it back?


Hernan #630450 06/13/19 12:49 PM
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Have you got the handset curly cord plugged into the headset port on the bottom of the phone by mistake?
This will stop you accessing the 3 6 9 hold programming menu


Regards
Carl
Hernan #630452 06/13/19 01:18 PM
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Hernan Offline OP
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Thanks for the reply Carlos#1.
No. I plug the curly cable in the correct spot. I just reconnected it, unplug power and plug it back it. same result.


Hernan #630539 06/17/19 07:49 PM
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Any one else have an idea? or should I just return this phone?

Hernan #630582 06/19/19 02:48 AM
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You need to start by initializing the set back to factory default and then program the station ID and the IP address of the IPU card that you are trying to connect to. All the steps are in the IPT Administrator Guide. You can access a copy of this at https://www.empirecomm.com/support/Phone_Admin.pdf

Hernan #630587 06/19/19 02:40 PM
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I have programmed a few IP phones over the years and helped other people over the phone. The only time that I could not get into the phone admin is when the handset cord was plugged into the wrong spot (headset port) or the handset was left off the cradle (both mentioned above). Sometimes a customer had timing issues pressing all four buttons at the same time. I think I had one phone that wouldn't boot at all.

Have you tried rebooting and trying the 4 buttons right when the phone starts up? You can pretty much enter programming when the phone is getting an IP address from DHCP (IP Settings).

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