|
|
Joined: Aug 2011
Posts: 374
Member
|
Member
Joined: Aug 2011
Posts: 374 |
Good morning folks!
I've just upgraded a lvmu from 4port to 6 with the 2port license. managed to get the new stations in and configured on the CIX Digging through all the menus I can't see any indication of programming changes on the acual LVMU.
Things are behaving wierdly now. Calls are ringing on to the no entry destination before callers have had time to enter an extension number or make a choice from the instruction menu. Also if a caller manages to enter the extension before the call is picked up at the no entry destination, all the phones in the place ring twice before just the selected extension rings.
Very wierd.
We did also add two more trunks at the same time bringing it up to 8. I don't know if that may be part of the issue.
-W
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Aug 2011
Posts: 374
Member
|
Member
Joined: Aug 2011
Posts: 374 |
Ok, really stragne thing happening now.
It's acting like two ports are answering at once. There is an echo and when I punch in an extension, it both rings at the set and goes to their voicemail.
Very strange.
-W
|
|
|
|
Joined: Aug 2002
Posts: 4,932 Likes: 1
Administrator
|
Administrator
Joined: Aug 2002
Posts: 4,932 Likes: 1 |
Ok, really stragne thing happening now.
It's acting like two ports are answering at once. There is an echo and when I punch in an extension, it both rings at the set and goes to their voicemail.
Very strange.
-W Simply programming issues. But hard to say what without looking at the programming of the CIX
|
|
|
|
Joined: Mar 2019
Posts: 8
Member
|
Member
Joined: Mar 2019
Posts: 8 |
First thing I would look at is making sure that the new VM ports are added to the hunt group.
|
|
|
|
Joined: Feb 2007
Posts: 325
Member
|
Member
Joined: Feb 2007
Posts: 325 |
sounds like you have the ports in a mcg, they should only be in the hunt group
|
|
|
Forums84
Topics94,516
Posts639,968
Members49,848
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
136
guests, and
33
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|