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#630682 06/22/19 11:52 PM
Joined: Jun 2019
Posts: 1
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Joined: Jun 2019
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Hi there,

I have NEC SV9100 IP extension with Plantronics CS540 headset on EHS cable. I Have an issue when the answer key is pressed there is a long delay on answer then the headset goes off hook again second time.

I have tried the headset and EHS cable on other extension with no issues. I signed the IP extension out and signed in a newly created IP extension in on new number with no issues using the same headset and EHS cable.. I suspect the user activated a feature by mistake. We do not want to change the extension number.

Is the a way that I can see what feature is active causing these headset issues so that I can clear or disable the feature?

Please not the headset worked fine before. I have confirmed the headset key on key 25. Would be grateful for any advise.

kind regards

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Joined: Sep 2004
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Joined: Sep 2004
Posts: 3,963
Well, using key 25 is an SV8100 programming limitation not on the 9100. Hopefully it's on a real key they can press to answer the phone. There is a feature to activate look at 11-11-65.

Moderated by  DrPbx, ttech 

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