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NS700 dect 6.0 antenna issue #631066 07/11/19 04:20 PM
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MichaelV Offline OP
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I've installed a brand new NS700G in a restaurant, analog trunks, 2 - DT543 phones, 2 - WT125 dect handsets, 2 - 0155 dect antennas. I'm having an issue with one antenna location(its located on the center island of a back bar area), where the phones frequently fail to connect to that antenna whether making or receiving calls. I've spoken with Panasonic support and verified all software versions. I also did the CS master delete and reregistration procedure from support, didn't help. I've swapped antennas, swapped ports they are on. I've tested the cable(passed a Cat5e test, its about 150ft run), I've defaulted the system twice trying to initialize the system on each of the two antennas with each being the master. A phone works fine on that cable and port. The two antennas are about 75ft apart. I've never ever run into an issue with these antennas, and I've probably put in 150 of them over the years(not many on the NS700 though), always seem to work no matter where they are placed.

Pulling my hair out on this, starting to think maybe there is some interference from something, but don't know what or even how to test for it. Any ideas would be appreciated.

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Re: NS700 dect 6.0 antenna issue [Re: MichaelV] #631068 07/11/19 06:40 PM
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Daniel Offline
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If it is the only one on the system does it work?


Is it possible that there is something in the area that is killing the dect signal (i.e. lots of metal, any thing that is broadcasting like wireless microphones, microwaves that are in use. Wifi access points that are nearby.)

Do they both work if you move the second antenna to a completely different location in the building?


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Re: NS700 dect 6.0 antenna issue [Re: MichaelV] #631072 07/11/19 08:47 PM
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agree

Along the same lines I installed a Panasonic system that a few wireless sets kept losing registration. According to Panasonic I needed to replace the unit. Well this happened to three out of four units over the period of a year...ended up replacing the main unit and that fixed the problem. This was not the kx-ns700 and it was about 20 years ago...so...



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Re: NS700 dect 6.0 antenna issue [Re: Daniel] #631076 07/11/19 09:28 PM
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MichaelV Offline OP
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Thanks for the replies guys.

Originally Posted by Daniel
If it is the only one on the system does it work?

Part of the reason to default the system twice was to initialize the system on only one antenna each in that problem
location and see if I could register the handsets with it and I could not. As soon as I moved either antenna to the other spot(which is also a bar island in the front part of the restaurant) I could then register. I do seem to think that I have tried it by itself and then it would never work, even though the light is steady green and port shows CS in software.

Is it possible that there is something in the area that is killing the dect signal (i.e. lots of metal, any thing that is broadcasting like wireless microphones, microwaves that are in use. Wifi access points that are nearby.)

There are a couple of Point of Sale machines nearby, and I believe they may be wireless capable. I did do a wifi signal check with my phone and could see a really strong signal from an AT&T system of some sort, but don't know where it is coming from.

Do they both work if you move the second antenna to a completely different location in the building?

I did try moving it back where the phone system is installed but same issues, intermittent.





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