 Integrating TVA to KXTD #632177 08/24/19 10:41 PM | Joined: Oct 2002 Posts: 732 barster  OP Member | | OP Member Joined: Oct 2002 Posts: 732 | Yeah...I know....why haven't you talked customer into moving up from KXTD....that aside.... So yes, I need to integrate a KX-TD with a TVS50... my 'test setup' is a KX-TD308 (V3)......yes you heard that right. *I'm not a pro on the TVA so don't worry about asking any questions.....and don't assume the obvious  Anway, So I tried setting up a CSM under 'Port service' -- under 'Service Group 1' ....when I call to test it digital Debbie answers and says 'thank you for calling' and hangs up.... So fiddling around I switched it from my CSM to 'system A.A. answer' and that works fine. Have system paired right with 308 / did Quick setup too...defaulted....reinstalled....same outcome. What am I missing.... Any suggestions?
Last edited by barster; 08/24/19 10:48 PM.
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Re: Integrating TVA to KXTD
[Re: barster]
#632179
08/24/19 11:02 PM
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Joined: Oct 2007
Posts: 281
C5Z
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Posts: 281 |
You need to record a Custom Service greeting #1 that should get you going.
Kevin
Instructions are just one man's opinion on paper
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Re: Integrating TVA to KXTD
[Re: C5Z]
#632182
08/24/19 11:36 PM
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Joined: Oct 2002
Posts: 732
barster
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You need to record a Custom Service greeting #1 that should get you going.
Kevin I had done that.... rechecked it etc...did both day / night ...both modes terminate call.....
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Re: Integrating TVA to KXTD
[Re: barster]
#632184
08/25/19 12:29 AM
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Joined: Dec 2007
Posts: 6,258
Professor Shadow
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Just wondering...is the mailbox, the one with the greeting, set to transfer calls?
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Re: Integrating TVA to KXTD
[Re: Professor Shadow]
#632185
08/25/19 01:04 AM
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Joined: Oct 2002
Posts: 732
barster
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Just wondering...is the mailbox, the one with the greeting, set to transfer calls? It's not a mailbox....it's the main greeting for all incoming calls....'Call Service> 'Incoming Call Service' > 'Custom Service Menu' (CSM)
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Re: Integrating TVA to KXTD
[Re: barster]
#632290
08/28/19 05:35 PM
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Joined: Mar 2009
Posts: 368
Not_sirius
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Was there no Company greeting ?
I normally do a
"Hello, thanks for calling Bob's Big Boy". for the company greeting so it can be readily changed
Then set Custom service 1 for day and record the stuff that doesn't change much like dept to dial or names of extensions etc
Then set Custom service 2 for night messages
Under services open each time mode and select the CO greeting as needed then open incoming call service and set to what custom service you want.
i am presuming you set the integration up under system parameters first as it would default to a TAW, TDE or TDA?
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Re: Integrating TVA to KXTD
[Re: barster]
#632526
09/06/19 08:16 AM
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Joined: Oct 2002
Posts: 732
barster
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FYI The problem was the (from all I can deduce) low software version of the TD308 which I suspected .... I had tried it in both Automatic and PBX control - Service mode time settings - and both kicked me out on test calls ....when I did Automatic with main unit -1232 V7- it worked fine.
This is even though the 308 had the highest software made for that unit - V3.
Last edited by barster; 09/06/19 08:21 AM.
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