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Can not change PDN Help
#632265 08/27/19 10:54 PM
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Cix28 with 16 stations.I want to change the extensions from 200-215 to 10-25.
I have tried changing the dn from the station page but doesnt work.Going to the pdn data I can change 200-208 by using the card slot 010101-010108 selecting the beginning extension 10 and over writing current extensions.This works and 200 thru 208 are changed to 10-17.
But when I do the same for the second station card on 010701 - 010708 and entering 18 as the start and overwrite it, it changes 209 and 210 to 18 and 19 but does not change anything else.I needed a extension 22 .when i try to create it or 21 I get a error of a numbering plan conflict but looking in the numbering plan i see no conflict.
Any ideas what I am missing.
Thanks.

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Re: Can not change PDN Help
SPERS #632267 08/27/19 11:23 PM
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Do you have the 217 SLT extension?

Why not just delete all the extensions and re-create them again in the required number range?
Don't forget the VM hunt group will have 220 and 221 as LST and the pilot of 250 by default.


Regards
Carl
Re: Can not change PDN Help
SPERS #632272 08/28/19 01:15 AM
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Pretty sure I have the 217 slt. Not currently at the office so unable to confirm. Is there a way to delete all extensions at once. I only see the option to delete one at a time. And if I recall some of the extensions would not let me delete them. Thanks for the help.

Re: Can not change PDN Help
SPERS #632275 08/28/19 08:33 AM
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You can delete all the extensions just by using a range , for example 211-224.
I imagine that you can't create 21 until you delete extensions 210 through 219, and you can't create 22 until you delete extensions 220-229.

Also when you change the voicemail extensions, this will cause problems in the integration until you fix the extension in the voicemail system.

Re: Can not change PDN Help
SPERS #632283 08/28/19 03:14 PM
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Thanks guys


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