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#632376 08/30/19 04:15 PM
Joined: Aug 2019
Posts: 1
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Joined: Aug 2019
Posts: 1
I have a TA824 with TVA50. Previous installer passed away, so I have no passwords. Been on-site for days, dog-tired...

I’m running the Console on Windows 7-64 machine and successfully connect via USB. And proof of the connection, I am able to go into custom messages and make the system play them through a selected handset.

I need passwords, resetting them would be fine. Some of the threads say to read the passwords from the SD card, but I find no SD in the box (cover off). But again, I am able to connect. I’ve made a backup before I try to do anything else.

1) Is it possible that [****] gives me read-only access? Before I try to solve the real problem, I can’t even set the system clock. It’s a day off.
When I try to adjust, it shows the date/time matching my computer. I hit Apply, Ok, close the window, disconnect. 101 (and others) still show the wrong date/time. Reboot the whole switch, still shows wrong D/T.

2) Should I be using Inband, DPT or APT? The machines are connected only with two silver-satin RJ11s. I haven’t looked to see if they’re 2 or 4 wire. Would that make a difference?

The AA answers in the daytime, 9-7.
3a) The AA does not answer AT ALL in the evening, I need to make it do that! Is it a COS setting? I can’t find anything appropriate.
3b) I need to change daytime hours to 9-5:30. But when I look at business hour settings, the 9-7 is NOT a match, so I must be in the wrong place.

If I do a factory reset (mode switch setting 5) will I get a wizard to set up the whole machine again? We want to re-record OGMs anyway.

Last edited by Professor Shadow; 08/30/19 04:23 PM. Reason: remove password
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There are two level of passwords, User and Installer.

Do you have a copy of the manual? TA824 and TVA50

Last edited by Professor Shadow; 08/30/19 04:28 PM.


Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Oct 2002
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Joined: Oct 2002
Posts: 718
Without dealing with all your inquiries / issues with the TVA....you can reset the voicemail passwords through System manager - #6*999 ....

Moderated by  Carl Navarro, OBT 

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