| | Joined: Nov 2011 Posts: 6 Member | OP  Member Joined: Nov 2011 Posts: 6 | need service tech who fix my SX-50 that have caller ID which is not working after change of phone service in WV 
Subash
| | | | | Joined: Sep 2004 Posts: 3,967 Member | | Member Joined: Sep 2004 Posts: 3,967 | So nothing changed on the phone system but it's the phone system issue after changing something that isn't on the phone system that stopped it from working? Is that about correct?
| | | | | Joined: Dec 2007 Posts: 6,613 Likes: 2 Admin |  Admin Joined: Dec 2007 Posts: 6,613 Likes: 2 | Subhash55...if I am reading your post correctly. You changed dial tone service providers on you Mitel system at your Motel and now caller id is no longer working? If you switched from Frontier Communications, AKA "Bluefield Telephone Company" to Comcast (or something variation there of) then you need to contact your new provider and let them know that you: - Need to add ICLID, or
- ICLID is not working as ordered.
and that it worked before. ICLID (Caller ID) is provided by the telephone company not the Mitel system. | | | | | Joined: Aug 2002 Posts: 968 Likes: 1 Member | | Member Joined: Aug 2002 Posts: 968 Likes: 1 | Caller ID on an Mitel SX-50? I did not know that. | | | | | Joined: Dec 2007 Posts: 6,613 Likes: 2 Admin | | Admin Joined: Dec 2007 Posts: 6,613 Likes: 2 | Caller ID on an Mitel SX-50? I did not know that. Perhaps that's why it's not working... | | | | | Joined: Mar 2018 Posts: 337 Likes: 1 Member | | Member Joined: Mar 2018 Posts: 337 Likes: 1 | Where did the caller ID show prior to the changes? Was it on the phone, or was it on a computer screen, or was it on yet another device?
The Cloud is just someone else's computer!
| | | | | Joined: Jul 2006 Posts: 2,545 Likes: 1 Moderator-Panasonic | | Moderator-Panasonic Joined: Jul 2006 Posts: 2,545 Likes: 1 | Well, since the OP is not around.... I'm guessing that there was a Whozz Calling caller ID box or similar in front of the PBX and it got bypassed on the conversion. I'm only 7 hours away.
Maybe it's time to consider retiring the 50. The savings in trunking charges might actually pay for the new system.
Carl
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