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Joined: Jul 2003
Posts: 1,236
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Joined: Jul 2003
Posts: 1,236 |
i got a call about a customer with a dsx system changing over to spectrum for dial tone. a couple times in the past i have had trouble with calls dropping when customer changed to spectrum. once on analog sp616 and once on a summit system. can anyone tell me if there is a history if problems using dsx with spectrum. thanks. dave.
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Joined: Apr 2005
Posts: 2,529 Likes: 4
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Joined: Apr 2005
Posts: 2,529 Likes: 4 |
We don't seem to have any call drop issues regarding Spectrum/Charter with our customers.
The things we watch out for is Spectrum/Charter is either setting up their lines as individuals (no hunt group) or they put them in a call forward no answer to the next line. Example we got a call from a customer telling us the auto attendant is no longer answering calls if they don't answer. Went to the sight made a test call, watch line 1 ring 3 times go out, line 2 began to ring (3 times went out) , line 3 began to ring (3 times went out), line 4 began to ring, rang 3 times and went to Spectrum/Charters voicemail. Had them reconfigure the lines to call forward on busy only and disable their voicemail.
We get old too soon, smart too late
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Joined: Sep 2005
Posts: 971
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Agree with dans. No problems with DSX. Problems with the Carrier.
-TJ-
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Joined: Jul 2003
Posts: 1,236
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Joined: Jul 2003
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cool. i will make sure they are aware of this. thank you.
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