| | Joined: Jul 2003 Posts: 1,195 Member | OP  Member Joined: Jul 2003 Posts: 1,195 | i got a call about a customer with a dsx system changing over to spectrum for dial tone. a couple times in the past i have had trouble with calls dropping when customer changed to spectrum. once on analog sp616 and once on a summit system. can anyone tell me if there is a history if problems using dsx with spectrum. thanks. dave. | | | | | Joined: Apr 2005 Posts: 2,408 Member | | Member Joined: Apr 2005 Posts: 2,408 | We don't seem to have any call drop issues regarding Spectrum/Charter with our customers.
The things we watch out for is Spectrum/Charter is either setting up their lines as individuals (no hunt group) or they put them in a call forward no answer to the next line. Example we got a call from a customer telling us the auto attendant is no longer answering calls if they don't answer. Went to the sight made a test call, watch line 1 ring 3 times go out, line 2 began to ring (3 times went out) , line 3 began to ring (3 times went out), line 4 began to ring, rang 3 times and went to Spectrum/Charters voicemail. Had them reconfigure the lines to call forward on busy only and disable their voicemail.
We get old too soon, smart too late
| | | | | Joined: Sep 2005 Posts: 971 Member | | Member Joined: Sep 2005 Posts: 971 | Agree with dans. No problems with DSX. Problems with the Carrier.
-TJ-
| | | | | Joined: Jul 2003 Posts: 1,195 Member | | OP Member Joined: Jul 2003 Posts: 1,195 | cool. i will make sure they are aware of this. thank you. | | | |
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