spectrum with dsx|Sundance Business VOIP Telephone Help

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spectrum with dsx #632865 09/20/19 11:06 AM
Joined: Jul 2003 Posts: 1,231 sbdo, ca, usa davetel OP Member
OP davetel Member Joined: Jul 2003 Posts: 1,231 sbdo, ca, usa	i got a call about a customer with a dsx system changing over to spectrum for dial tone. a couple times in the past i have had trouble with calls dropping when customer changed to spectrum. once on analog sp616 and once on a summit system. can anyone tell me if there is a history if problems using dsx with spectrum. thanks. dave.

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Re: spectrum with dsx davetel #632883 09/20/19 03:38 PM
Joined: Apr 2005 Posts: 2,500 Likes: 2 St. Louis, Mo 63025 dans Member
dans Member Joined: Apr 2005 Posts: 2,500 Likes: 2 St. Louis, Mo 63025	We don't seem to have any call drop issues regarding Spectrum/Charter with our customers. The things we watch out for is Spectrum/Charter is either setting up their lines as individuals (no hunt group) or they put them in a call forward no answer to the next line. Example we got a call from a customer telling us the auto attendant is no longer answering calls if they don't answer. Went to the sight made a test call, watch line 1 ring 3 times go out, line 2 began to ring (3 times went out) , line 3 began to ring (3 times went out), line 4 began to ring, rang 3 times and went to Spectrum/Charters voicemail. Had them reconfigure the lines to call forward on busy only and disable their voicemail. We get old too soon, smart too late

Re: spectrum with dsx dans #632888 09/20/19 05:31 PM
Joined: Sep 2005 Posts: 971 Southern Illinois STS E Member
STS E Member Joined: Sep 2005 Posts: 971 Southern Illinois	Agree with dans. No problems with DSX. Problems with the Carrier. -TJ-

Re: spectrum with dsx davetel #632900 09/21/19 12:15 AM
Joined: Jul 2003 Posts: 1,231 sbdo, ca, usa davetel OP Member
OP davetel Member Joined: Jul 2003 Posts: 1,231 sbdo, ca, usa	cool. i will make sure they are aware of this. thank you.

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