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#632865 09/20/19 03:06 PM
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davetel Offline OP
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i got a call about a customer with a dsx system changing over to spectrum for dial tone. a couple times in the past i have had trouble with calls dropping when customer changed to spectrum. once on analog sp616 and once on a summit system. can anyone tell me if there is a history if problems using dsx with spectrum. thanks. dave.

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We don't seem to have any call drop issues regarding Spectrum/Charter with our customers.

The things we watch out for is Spectrum/Charter is either setting up their lines as individuals (no hunt group) or they put them in a call forward no answer to the next line. Example we got a call from a customer telling us the auto attendant is no longer answering calls if they don't answer. Went to the sight made a test call, watch line 1 ring 3 times go out, line 2 began to ring (3 times went out) , line 3 began to ring (3 times went out), line 4 began to ring, rang 3 times and went to Spectrum/Charters voicemail. Had them reconfigure the lines to call forward on busy only and disable their voicemail.


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dans #632888 09/20/19 09:31 PM
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Agree with dans. No problems with DSX. Problems with the Carrier.


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davetel Offline OP
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cool. i will make sure they are aware of this. thank you.


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