Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Voicemail hacker prevention procedure
#633138 10/04/19 01:55 PM
Joined: Oct 2015
Posts: 14
Member
OP Offline
Member
Joined: Oct 2015
Posts: 14
Is there a procedure, (step by step) to prevent hackers from remotely getting into Norstar Voicemail systems and running up very unwanted toll charges for customers? Is the Call Pilot harder to hack than the Flash voicemail systems?

Equipment and Telephones
Re: Voicemail hacker prevention procedure
mikemasson123 #633140 10/04/19 02:47 PM
Joined: Apr 2005
Posts: 2,393
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,393
Do a search under Nortel, using search work hackers


We get old too soon, smart too late
Re: Voicemail hacker prevention procedure
mikemasson123 #633141 10/04/19 03:21 PM
Joined: Oct 2015
Posts: 14
Member
OP Offline
Member
Joined: Oct 2015
Posts: 14
Can't find using "search work hackers"

Re: Voicemail hacker prevention procedure
mikemasson123 #633142 10/04/19 03:38 PM
Joined: Aug 2002
Posts: 962
Likes: 1
Member
Offline
Member
Joined: Aug 2002
Posts: 962
Likes: 1
Restrict the voicemail ports from the phone system side. Deny all outbound calls. Then test the restriction filter on a phone, then apply that restriction filter to the voicemail ports.


Re: Voicemail hacker prevention procedure
mikemasson123 #633144 10/04/19 04:04 PM
Joined: Apr 2005
Posts: 2,393
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,393
I meant type in the word hackers in the keyword search terms box


We get old too soon, smart too late
Re: Voicemail hacker prevention procedure
mikemasson123 #633146 10/04/19 08:36 PM
Joined: Feb 2005
Posts: 1,593
Member
Offline
Member
Joined: Feb 2005
Posts: 1,593
"from remotely getting into Norstar Voicemail systems"

The only way to prevent then from accessing your mailbox is not to have trivial passwords like 1234, 1111, or ext # twice etc.
You can use 4 to 8 digit passwords.

The Callpilot is more powerful in that you can edit Class Of Service.
Example is on a Flashtalk you could deny Off Prem Notify by changing the COS from 0X to 05 (11 on NAM), those 2 COS levels restrict the Outbound but they also give you less message time and other features.
You also turn off Trivial Passwords in Callpilot to prevent users from using them.

"Restrict the voicemail ports"
.
You cannot restrict the voice mail DN on the newer voice mails (also trying to remove intercoms, lines or pools from vmails DN will not work in preventing vmail to call outl)
You assign a restriction filter but it will be ignored.
You can however assign the restriction filter to the set, the filter will restrict both the set and the mailbox (only if the DN matches the mailbox # such as X222 and mailbox 222)
Restrict 0, if the set ever needs to call 0 then you can override it by using the KSU's version of Class Of Service password.
Or you can restrict just the lines from using 0 and again can be overridden using the KSU's version of Class Of Service password

I will PM you a FAQ I made on this.




=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




Re: Voicemail hacker prevention procedure
mikemasson123 #633166 10/07/19 04:29 PM
Joined: Oct 2015
Posts: 14
Member
OP Offline
Member
Joined: Oct 2015
Posts: 14
Thanks for all the info.


Moderated by  MooreTel, NTlayoff, Z-man 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
2199 Lithium battery
by brokeda - 10/24/20 06:01 PM
Colour Choice for X-16 gone...
by MooreTel - 10/24/20 01:49 AM
Are you an Asterisk Ace?
by Toner - 10/22/20 03:39 PM
SVMI Card settings backup & restore
by Hofman telekom - 10/21/20 01:46 PM
Who's Online Now
17 members (DD782, brokeda, Yoda, hitechcomm, metelcom, Nickonicle, phonman123, newtecky, justbill, Joe Talbot, Mercenary Roadie, Bob3470, RATHER BE FISHING, Herk, jsb15, nfcphoneman, nortelvoip), 111 guests, and 132 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,026
Posts637,642
Members49,368
Most Online5,661
May 23rd, 2018
Today's Birthdays
There are no members with birthdays on this day.
Newest Members
chelsea419, jsb15, C.t.c.73, Farquie, 4teltech
49367 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 20
Ruben 15
hbiss 12
Daniel 9
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners