Business Phone Systems

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Joined: Apr 2014
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I have a customer with a CIX100 and Strata Messaging. The phone lines are coming in on Coax from Rogers & then being converted with an Arris box to analog. If a caller lands in a mailbox & hangs up, neither the CIX or Messaging realizes the call has been disconnected, so there ends up being a 2 minute (120 second) message in the mailbox. The message contains the "fast busy tones" of a line that has been off hook and not released. I have asked the line provider if they can send the release signal & they are telling me they cannot.
Anyone have any suggestions on how to circumvent this on a CIX100??

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Get a decent ATA box that will send a disconnect to the CIX.
Or port the numbers to a SIP trunk provider and program the numbers directly on the CIX as SIP trunks and do away with the ATA box.


Regards
Carl

Moderated by  Carlos#1, phonemeister 

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