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CIX Rogers lines not releasing #633462 10/24/19 07:36 PM
Joined: Apr 2014
Posts: 2
ToshiGal75 Offline OP
OP Offline
Joined: Apr 2014
Posts: 2
I have a customer with a CIX100 and Strata Messaging. The phone lines are coming in on Coax from Rogers & then being converted with an Arris box to analog. If a caller lands in a mailbox & hangs up, neither the CIX or Messaging realizes the call has been disconnected, so there ends up being a 2 minute (120 second) message in the mailbox. The message contains the "fast busy tones" of a line that has been off hook and not released. I have asked the line provider if they can send the release signal & they are telling me they cannot.
Anyone have any suggestions on how to circumvent this on a CIX100??

Toshiba Telephones and Equipment
Re: CIX Rogers lines not releasing [Re: ToshiGal75] #633472 10/24/19 11:24 PM
Joined: Jan 2010
Posts: 893
Carlos#1 Offline
Joined: Jan 2010
Posts: 893
Get a decent ATA box that will send a disconnect to the CIX.
Or port the numbers to a SIP trunk provider and program the numbers directly on the CIX as SIP trunks and do away with the ATA box.


Moderated by  Carlos#1, phonemeister 

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