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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
Customer has a 7100. tried to remotely reprogram in DM the DS keys in 722. Able to change but when I save and go back in, the keys revert to their original setup. I'm betting If I use KMMC on site it will work. Thanks.
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Joined: Jan 2007
Posts: 1,035
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Joined: Jan 2007
Posts: 1,035 |
Just curious, how are you gaining remote access? I had a client that would only let me in with a Skype for Business connection and I couldn't make any changes that way either. I could only guess it had something to do with certain ports that may have been blocked?
John 807
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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
IT vendor set up port forwarding on the router to the IP of the phone system. Been working OK for a few years until now. All other programming holds. I did a little checking. I had another customer with the same s/w 4.63 and they had the same issue. Never got resolved because they went to voip.
I'm thinking upgrade to 4.99?
Thanks.
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Joined: Jan 2007
Posts: 1,035
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Joined: Jan 2007
Posts: 1,035 |
An upgrade wouldn't hurt. Let us know if it resolves the problem.
Thanks
John 807
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