| | Joined: Apr 2007 Posts: 573 Likes: 1 Member | OP  Member Joined: Apr 2007 Posts: 573 Likes: 1 | Customer has a 7100. tried to remotely reprogram in DM the DS keys in 722. Able to change but when I save and go back in, the keys revert to their original setup. I'm betting If I use KMMC on site it will work. Thanks. | | | | | Joined: Jan 2007 Posts: 1,014 Member | | Member Joined: Jan 2007 Posts: 1,014 | Just curious, how are you gaining remote access? I had a client that would only let me in with a Skype for Business connection and I couldn't make any changes that way either. I could only guess it had something to do with certain ports that may have been blocked?
John 807
| | | | | Joined: Apr 2007 Posts: 573 Likes: 1 Member | | OP Member Joined: Apr 2007 Posts: 573 Likes: 1 | IT vendor set up port forwarding on the router to the IP of the phone system. Been working OK for a few years until now. All other programming holds. I did a little checking. I had another customer with the same s/w 4.63 and they had the same issue. Never got resolved because they went to voip.
I'm thinking upgrade to 4.99?
Thanks. | | | | | Joined: Jan 2007 Posts: 1,014 Member | | Member Joined: Jan 2007 Posts: 1,014 | An upgrade wouldn't hurt. Let us know if it resolves the problem.
Thanks
John 807
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