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7100 Can't program DS keys #633568 11/02/19 03:04 PM
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RM SYSTEMS Offline OP
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Customer has a 7100. tried to remotely reprogram in DM the DS keys in 722. Able to change but when I save and go back in, the keys revert to their original setup. I'm betting If I use KMMC on site it will work. Thanks.

Samsung Telephones and Equipment
Re: 7100 Can't program DS keys [Re: RM SYSTEMS] #633572 11/02/19 03:57 PM
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John807 Offline
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Just curious, how are you gaining remote access? I had a client that would only let me in with a Skype for Business connection and I couldn't make any changes that way either. I could only guess it had something to do with certain ports that may have been blocked?


John 807
Re: 7100 Can't program DS keys [Re: RM SYSTEMS] #633589 11/03/19 03:03 PM
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IT vendor set up port forwarding on the router to the IP of the phone system. Been working OK for a few years until now. All other programming holds. I did a little checking. I had another customer with the same s/w 4.63 and they had the same issue. Never got resolved because they went to voip.

I'm thinking upgrade to 4.99?

Thanks.

Re: 7100 Can't program DS keys [Re: RM SYSTEMS] #633593 11/04/19 03:26 AM
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John807 Offline
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An upgrade wouldn't hurt. Let us know if it resolves the problem.
Thanks


John 807

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