Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
How do I reset my NEC DSX34B opening greeting? Not an individual's mailbox.
#633598 11/04/19 05:08 PM
Joined: Nov 2019
Posts: 1
Member
OP Offline
Member
Joined: Nov 2019
Posts: 1
Good Afternoon,

Any help would be appreciated as I know nothing about phone systems. Our office has a NEC DSX34B phone system. Currently when you call in, before it even rings, you hear a greeting along the lines of, "Thank you for calling Company. For X, dial 301, for Y, dial Z, etc." I know how to change each individual's voice mailbox greeting ("You have reached the voicemail box of X, please leave a message after the tone") by going to VM > Security Code > Greeting > Select the greeting I want, but I cannot figure out how to change the opening greeting as it is not one of the recorded greetings for mail boxes. It was recorded by an old employee, so I know it is possible. Thoughts?

Thank you!

Last edited by YPIPhone; 11/04/19 05:09 PM.
EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: How do I reset my NEC DSX34B opening greeting? Not an individual's mailbox.
YPIPhone #633599 11/04/19 06:24 PM
Joined: Sep 2004
Posts: 3,936
Member
*****
Online Content
Member
*****
Joined: Sep 2004
Posts: 3,936
Look under auto attendant. Usually the operator ext (usually 301) had admin access. Dial 72 (SA) for system admin then instruction. Usually you start with 001 but could be different.

Re: How do I reset my NEC DSX34B opening greeting? Not an individual's mailbox.
YPIPhone #633601 11/04/19 06:59 PM
Joined: Mar 2014
Posts: 360
Member
Offline
Member
Joined: Mar 2014
Posts: 360
I believe the DSX started with 801-808 for instruction menus.

Re: How do I reset my NEC DSX34B opening greeting? Not an individual's mailbox.
YPIPhone #633630 11/06/19 05:24 PM
Joined: Feb 2009
Posts: 3,125
Moderator-Vodavi, Vertical, XBlue
*****
Offline
Moderator-Vodavi, Vertical, XBlue
*****
Joined: Feb 2009
Posts: 3,125
The IntraMail handbook shows them as being 001 - 016 at default.


- Dave S. -

You can never appease your ideologue opponents.

Re: How do I reset my NEC DSX34B opening greeting? Not an individual's mailbox.
YPIPhone #633633 11/06/19 08:21 PM
Joined: Mar 2014
Posts: 360
Member
Offline
Member
Joined: Mar 2014
Posts: 360
There are 16 call routing mailboxes in the system. Each has an extension number associated with it. Typically that's 801 - 816.

Re: How do I reset my NEC DSX34B opening greeting? Not an individual's mailbox.
YPIPhone #633635 11/06/19 08:41 PM
Joined: Apr 2005
Posts: 2,393
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,393
If its a DSX system the instruction boxes begin with 001. Coral Techs reply above is how you access the admin functions. When you access box 001 the system will you give the options to listen, erase and record, ALWAYS LISTEN BEFORE RECORDING to confirm you are in the correct box.

Last edited by dans; 11/06/19 08:42 PM.

We get old too soon, smart too late
Re: How do I reset my NEC DSX34B opening greeting? Not an individual's mailbox.
YPIPhone #633636 11/06/19 09:03 PM
Joined: Sep 2005
Posts: 971
Member
Offline
Member
Joined: Sep 2005
Posts: 971
The DSX system software Instructions menu mailbox numbers changed during the life of the system.

The Legacy system version 2. were Instructions mailboxes 001-008.
Version 3.0 Instruction mailboxes are 801-808.

Version 3. era had major software changes. You also had upgrades to Admin software as well.
Extension numbers changed. Example: 300 up one 301. 301 became extension 302, etc.

So you need to determine what software is currently used.


-TJ-
Re: How do I reset my NEC DSX34B opening greeting? Not an individual's mailbox.
STS E #633853 11/20/19 11:00 PM
Joined: Feb 2009
Posts: 3,125
Moderator-Vodavi, Vertical, XBlue
*****
Offline
Moderator-Vodavi, Vertical, XBlue
*****
Joined: Feb 2009
Posts: 3,125
STS E- Many thanks for clearing this up! thumbsup


- Dave S. -

You can never appease your ideologue opponents.


Moderated by  DrPbx, ttech 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
2199 Lithium battery
by brokeda - 10/24/20 06:01 PM
Colour Choice for X-16 gone...
by MooreTel - 10/24/20 01:49 AM
Are you an Asterisk Ace?
by Toner - 10/22/20 03:39 PM
SVMI Card settings backup & restore
by Hofman telekom - 10/21/20 01:46 PM
Who's Online Now
19 members (Yoda, Coral Tech, buttercool, Daniel, Curlycord, jab1780, R4+Z, metelcom, MooreTel, Skunky, BobRobert, nortelvoip, Touch Tone Tommy, newtecky, EV607797, Professor Shadow, justbill, hitechcomm, Bob3470), 211 guests, and 57 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,026
Posts637,651
Members49,368
Most Online5,661
May 23rd, 2018
Today's Birthdays
Mr.Alex, T4RJon, Tim Sparks, Txnamrag
Newest Members
Nickonicle, chelsea419, jsb15, C.t.c.73, Farquie
49368 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 19
Ruben 15
hbiss 11
Daniel 10
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners