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Samsung WeVoip app for android #633820 11/18/19 04:19 PM
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Diddy Levine Offline OP
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Hi guys

I have an annoying problem on an OS7400 with about 7 x we voip android phones working fine, but I am no longer able to get any extra phones to download the profile from server.
They are all S5 Galaxy phones . Two of them cannot even find the wevoip app from Playstore for reasons unknown. I tried my own S5 and it finds the app but cannot connect to server.
My personal S9 Galaxy also cannot connect to server. (It normally works straight away on other systems). All phones are on the correct wifi which is in the system profile 5.2.23 and they connect to the Wifi itself OK. I haven't tried the dreaded system reset yet! It is a large hotel at London Bridge and I am reluctant to reset in case they lose the 7 working Galaxy S5 phones.

best wishes

mike


Mike
Samsung Telephones and Equipment
Re: Samsung WeVoip app for android [Re: Diddy Levine] #633821 11/18/19 08:34 PM
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nameless Offline
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The phones download from the mp40 via http.
Can you use the web based dm on this system?

The player store issue is likely to be a region issue, the phone or play store think they are in a different region where wevoip isn't available

Re: Samsung WeVoip app for android [Re: Diddy Levine] #633828 11/19/19 08:29 AM
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Diddy Levine Offline OP
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Hi nameless
Thanks so much for the reply! Yes I can use the DM tool and http is set in the IP options. Seven Wevoip apps are already working and I am going to try a system reset and then see if the non-working S5 Galaxy phones can get the profile (which hasn't been changed on the system). It is interesting what you say about the phones, that they think they are in a different region, I think you are spot-on there! Do you know if there is a way of telling the phone it is in a different region. I suspect this customer has brought these phones in from Asia as he makes lots of trips to the Phillipines..


Mike
Re: Samsung WeVoip app for android [Re: Diddy Levine] #633829 11/19/19 08:49 AM
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Not sure how you region change a phone. Make sure they are set to the country your in and the correct language.
My phone is one I got from kogan online and is either Vietnamese or Indian model.

I think the unable to download profile error is misleading. Make sure that the profile for the phones is setup correctly with the correct authentification id (can't believe they all haven't fixed that nearly 3 years later)

Just looked in the play store it says s5 is not supported anymore. Needs to be s6 or higher.

Re: Samsung WeVoip app for android [Re: Diddy Levine] #633830 11/19/19 09:46 AM
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Diddy Levine Offline OP
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I see you mention the authentication id, I think you refer to menu 2.7.2? I have always wondered how the device cares about what you enter in there. I usually use the extension number as Auth username and just enter 12345678 for the auth password . But you don't get asked to enter these in the app. I enter MAC address in auth number field in 5.2.24
Then on the app I enter system IP address and I think it should just register? I am never asked for a user ID on the app, so I guess it doesn't care what you enter for the auth password in 2.7.2?

PS thanks for confirming that the S5 isn't compatible!


Mike
Re: Samsung WeVoip app for android [Re: Diddy Levine] #633831 11/19/19 09:55 AM
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You don't need to-do anything in 2.7.2. It's all done in 5.2.24 from memory.

Make sure you're using the local ip for the mp40, not the public ip.
Though I think if you are registering them remotely you can use the public ip first then current to local once the profile has downloaded.

You do have your whitelist setup correctly (or disabled).

It's been about 3 years since I've used wevoip on an os7000 so this is all from memory.

Re: Samsung WeVoip app for android [Re: Diddy Levine] #633832 11/19/19 10:09 AM
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Diddy Levine Offline OP
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You have a good memory then! a lot better than mine. Yes I have whitelist set up correctly (disabled) and I am registering them all locally via the MP40 LAN IP . It is odd that some phones carry on working and only additional phones cannot register. I just hope after I reset the system, the working ones will still work!
I'll come back on here with what happens!
Thanks again


Mike
Re: Samsung WeVoip app for android [Re: Diddy Levine] #633833 11/19/19 10:17 AM
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Next obvious question, you do have enough wevoip licenses for the additional phones?

Re: Samsung WeVoip app for android [Re: Diddy Levine] #633835 11/19/19 03:05 PM
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Diddy Levine Offline OP
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Good question! I did check that and they do have enough. Following the system reboot, the phones started to register (apart from one which was set to another country).
So all OK again thank you!
But just as was about to leave they came out with another issue, that of "handshake problems" when walking about the hotel. They have about 40 Samsung WEA302i APs and one WEC8050 controller. I will have to go back in on another day for that. Although I did have a hand in the installation, Samsung UK were responsible for it and did all the config.
This was about 5 years ago, so most of the APs are that old. I am thinking that these APs may suffer over time, like their antennas must depreciate a little over a period of time?


Mike

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