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spare phone #633869 11/23/19 01:54 AM
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metelcom Online Happy OP
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I don't sell Cisco but do a lot of trouble shooting of the phones. I get called a lot for cable problems that quite often are not the cables. Most of the time they have Cisco phones and I would like to carry a spare Voip phone that I could plug into line to prove cables and port are working. Is there a good Voip test phone out there?


Merritt

Business Telephones & Equipment + Commercial Audio/Video Products
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If it was built in the last 10 years don't expect it to work right.
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Re: spare phone [Re: metelcom] #633870 11/23/19 03:12 PM
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I remember back in the day when you could just do a wire map to prove that the cable was not the problem and the customer was satisfied.


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Re: spare phone [Re: metelcom] #633874 11/23/19 11:01 PM
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Not any more I even have the Pocketethernet that gives me the results of each pair and if its connected to a switch plus a lot of the time I can give them the CDP info. Some ITs think Cisco never breaks when in reality it's usually the problem.


Merritt

Business Telephones & Equipment + Commercial Audio/Video Products
Commercial Communications . . . Turner, Maine
If it was built in the last 10 years don't expect it to work right.
Re: spare phone [Re: metelcom] #633881 11/24/19 03:58 PM
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Plug someone else's phone in at that spot. If it comes up, there's the proof. If the end user has a pc connected thru the phone, is their network and internet working? If it is, you've at least proved the cable isn't the problem.



Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Re: spare phone [Re: metelcom] #633882 11/24/19 06:38 PM
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Thats what I did the other day is took good phone to prove if it was line or phone. 3 bad locations turned out 1 bad switch connection and 2 bad phones. I would like to have something that didn't require shutting down someone else's phone. It was much easier with a single pair.


Merritt

Business Telephones & Equipment + Commercial Audio/Video Products
Commercial Communications . . . Turner, Maine
If it was built in the last 10 years don't expect it to work right.
Re: spare phone [Re: metelcom] #633897 11/25/19 09:24 PM
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It's just such a pain having to provision the phone every time you want to use it. There's always some goofy setting somewhere, or something needs to be deleted or some MAC address changed. I keep thinking giving up tin cans and string was a bad idea...


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Re: spare phone [Re: metelcom] #633901 11/26/19 03:59 PM
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Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

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