Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Xfer to Ext Cell with a CICS
#633960 12/02/19 05:52 PM
Joined: Jun 2006
Posts: 8,692
Moderator-Nortel, Computers, General
*****
OP Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,692
Client presently has a 3x8 DR1 believe it or not. He called today and wants to have the ability for calls to be answered by the system & to transfer calls to 7 cell phones. I know this can be done with a CICS using the built-in CCR with active extensions using routes and destination codes as I've done it before. However I don't know if it can be done with non-active ones. If not, then I'll be forced to install 7 M7100's in the equipment cabinet.

Would it be better setting this up on a CP100?

He had asked Bell 3-1/2 months ago for a quote and never heard back... LOL


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Nortel Equipment and Telephones
Re: Xfer to Ext Cell with a CICS
MooreTel #633964 12/02/19 08:35 PM
Joined: Feb 2005
Posts: 1,591
Member
Offline
Member
Joined: Feb 2005
Posts: 1,591
I do not think DR1 can even do an internal Call Forward let alone External....or was that FNA/Cap
Even so, External Transfer is not support on anything under 4.1 CICS/MICS.

I would talk them into a refurbished BCM50 or a new type of system since they really could use either or.

Callpilot would be half the cost but it would have to press 7 to be transferred off site unless you list peoples names and use path's in CCR to transfer external.








Last edited by Curlycord; 12/02/19 08:37 PM.

=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




Re: Xfer to Ext Cell with a CICS
MooreTel #633965 12/02/19 09:07 PM
Joined: Jun 2006
Posts: 8,692
Moderator-Nortel, Computers, General
*****
OP Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,692
There is no question on changing their system to a CICS or BCM50 and I told him so from the onset. The main question is do I need to have sets actually in service to Call Forward External?


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Re: Xfer to Ext Cell with a CICS
MooreTel #633966 12/02/19 11:43 PM
Southernphoneman
Unregistered
Southernphoneman
Unregistered
I can attest to the DR1 not being able to transfer or call foward internally at all. I am pretty sure that it is not going to do it externally either.

Re: Xfer to Ext Cell with a CICS
MooreTel #633968 12/03/19 03:26 AM
Joined: Feb 2005
Posts: 1,591
Member
Offline
Member
Joined: Feb 2005
Posts: 1,591
Yes sets need to be plugged in for Call Forward to work.
I think the CP/CCR/Paths/Trsfer/Ext would be the best way to do it....means going full AA though.

I do wonder if BCM's MeetMe FollowMe would work in this scenario, will test if I have time.

As for "Transfer" on the older beasts you might notice the Conf/Trans key lables.....that is because on DR1 you must do a conference to do the transfer.
Receive call, Feature 3 (or press Conf/Trans), call 2nd person, drop out when connected.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




Re: Xfer to Ext Cell with a CICS
MooreTel #633980 12/03/19 08:54 PM
Joined: Dec 2003
Posts: 2,069
Moderator-Nortel
Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,069
Dave:

How are they trying to do this?

Does the call have to ring on the ext and if no answer external call forward?

OR is this a permanent call forward from the AA?

In other words - if the AA would say:
For Joe press 1 - and it goes to his cell. That is all done from the Call Pilot.- don't need a phone extension.
BUT
for Joe press 1 - rings at his desk and when in office he answers and if not then call forward - Need the phone.
CICS will do this either way using Call Pilot and latest software.



If CON is the opposite of PRO
Then what is the opposite of Progress?
Re: Xfer to Ext Cell with a CICS
MooreTel #633982 12/03/19 10:07 PM
Joined: Jun 2006
Posts: 8,692
Moderator-Nortel, Computers, General
*****
OP Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,692
Jim, the scenario is : Call comes in and to be answered by AA main greeting/CCR main menu with options for each cell #. They don't need physical extensions. Can I do this with a Flash as I have 3 or so here? Thanks.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Re: Xfer to Ext Cell with a CICS
MooreTel #633985 12/03/19 11:47 PM
Joined: Dec 2003
Posts: 2,069
Moderator-Nortel
Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,069
Dave:
The flash will do that.
Path 1 (or whatever you want to use) - Transfer / External

You do need to wipe out all LINE POOL CODES and use Routing.


If CON is the opposite of PRO
Then what is the opposite of Progress?
Re: Xfer to Ext Cell with a CICS
MooreTel #633989 12/04/19 01:30 AM
Joined: Jun 2006
Posts: 8,692
Moderator-Nortel, Computers, General
*****
OP Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,692
Thanks, I wasn't sure...


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Re: Xfer to Ext Cell with a CICS
MooreTel #633990 12/04/19 02:09 AM
Joined: Feb 2005
Posts: 1,591
Member
Offline
Member
Joined: Feb 2005
Posts: 1,591
Keep in mind before going with flash:

-Amount of lines on the KSU
-If the carrier is supplying "Call Transfer" so that the call is transferred off of the KSU.
-Channels , 1 ch per user
-Expected call volume


Flash 2 or 4 ch (1 or 2 ports)
CP 100 4 Ch (2 ports)
CP150 8 Ch (4 ports)
BCM50 16 built in channels



=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




Page 1 of 2 1 2

Moderated by  MooreTel, NTlayoff, Z-man 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Appear to be locked out via DM access
by Dave_R - 08/11/20 06:29 PM
SV 8100 with Desiless phones
by teldata1 - 08/11/20 02:16 PM
Vertical Summit VS-5001 Headset randomly quit working
by crazysupratt - 08/10/20 11:09 PM
Temporary Drop Removal & BSPs.
by dexman - 08/09/20 08:42 PM
XTS Won't Restart Without Initializing
by EV607797 - 08/09/20 04:04 PM
Who's Online Now
34 members (hrq, Dave_R, High Mesa Communications, Bob3470, hbiss, ugly1, crazysupratt, justbill, teldata1, RATHER BE FISHING, Carl Navarro, KRRath, Professor Shadow, dans, morephones, jknichols, Touch Tone Tommy, Memphisribs, adteldon, Biztel Cuban Okie Tech, crazy canuck, vicbob, DonaldR, Iwatsu Guru, R4+Z, mathrap, dexman, phonman123, Skunky, EV607797, Noobed2336, pvj, Yoda, nortelvoip), 497 guests, and 120 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,869
Posts636,778
Members49,329
Most Online5,661
May 23rd, 2018
Today's Birthdays
Bujones, davesydney84, diegos, George Kuilan, jesse_ohio, MadMaestor, Rene
Newest Members
gertter, bmerri19, Henry VIII, jmontler, barryv
49329 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 44
Ruben 20
DonaldR 18
hbiss 17
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners