Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
NEC UNIVERGE SV8100 information extraction
#634161 12/17/19 04:48 PM
Joined: Dec 2019
Posts: 4
Cosmin Offline OP
Member
OP Offline
Member
Joined: Dec 2019
Posts: 4
Hello,

Disclaimer: Sorry if this is a duplicate of another question, just couldn't find any answer, so I decided to make a new thread in order to ask it here.

I was wandering if it's possible to connect to NEC UNIVERGE SV8100 in order to analyze information about Incoming calls (events/logs)? More exactly I would want to "parse" the output of the logs, extract the phone number and the dispatcher to which the connection has been assigned, in order to show a popup to his screen.

I've also tried using STMD, managed to connect ("telnet ip port") to it but it only displays logs of class definition IVIN. Those logs are not useful since they appear after the dispatcher/caller closes the call.

Any help would be appreciated.

Thank you.

Re: NEC UNIVERGE SV8100 information extraction
Cosmin #634163 12/17/19 05:48 PM
Joined: Sep 2004
Posts: 3,911
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 3,911
You are looking at CTI still probably better trying to use TAPI. You can also try SMDR. Seriously there is a LOT more stuff for the SV9100 regarding this.

Re: NEC UNIVERGE SV8100 information extraction
Coral Tech #634177 12/18/19 09:01 AM
Joined: Dec 2019
Posts: 4
Cosmin Offline OP
Member
OP Offline
Member
Joined: Dec 2019
Posts: 4
Thank you for your answer Coral Tech. SMDR method didn't quite work for me since I was only receiving logs of class definition IVIN. Is there a way to enable SMDR Reports of class definition: POS, PIN ( https://www.manualslib.com/manual/1266892/Nec-Univerge-Sv8100.html?page=948 ) ?

I will take a look into TAPI as you recommended above.

Thank you again for your guidance.



PS: I've realized that I misspelled SMDR into STMD in the question body.

Re: NEC UNIVERGE SV8100 information extraction
Cosmin #634179 12/18/19 11:54 AM
Joined: Sep 2004
Posts: 3,911
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 3,911
Yes, under 10-01-06 make sure this is on for all trunk calls.

Re: NEC UNIVERGE SV8100 information extraction
Cosmin #634181 12/18/19 12:50 PM
Joined: Dec 2019
Posts: 4
Cosmin Offline OP
Member
OP Offline
Member
Joined: Dec 2019
Posts: 4
In 10-01 are only date/time settings: https://ibb.co/QDW7p7w

I've enabled SDMR for all trunk lines (using 14-01-06) and still get only IVIM reports...



Re: NEC UNIVERGE SV8100 information extraction
Cosmin #634193 12/18/19 05:34 PM
Joined: Apr 2005
Posts: 2,389
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,389
in order to show a popup to his screen. What do you mean by this, the screen on his PC or phone?
What information do you want the popup to show?


We get old too soon, smart too late
Re: NEC UNIVERGE SV8100 information extraction
Cosmin #634197 12/18/19 07:58 PM
Joined: Sep 2004
Posts: 3,911
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 3,911
I am confused as well. What are you looking for? SMDR if configured properly will show data/time length of call and extension in/out with calling number.

Re: NEC UNIVERGE SV8100 information extraction
Cosmin #634213 12/18/19 09:07 PM
Joined: Jul 2015
Posts: 32
Member
Offline
Member
Joined: Jul 2015
Posts: 32
Sounds like he is wanting to use MIS suite to see who is in queue


Ak Greatland
just another beautiful day in the land of communications

Re: NEC UNIVERGE SV8100 information extraction
Cosmin #634226 12/19/19 10:27 AM
Joined: Dec 2019
Posts: 4
Cosmin Offline OP
Member
OP Offline
Member
Joined: Dec 2019
Posts: 4
Thank you guys for you help. I basically want to develop a solution that would allow me to see what number is calling and then which dispatcher has answered, so that I could show it to the UI of an application.

mreilly is right, that it's what I am trying to do plus I need to know which dispatcher answered the call. I gave up on SMDR since it was logging information only when the call ended and that was not useful for my use-case.

I've activated the ACD logs, managed to connect a client with TCP on the port I assigned and now I have to figure out what those logs mean. Till now I know that from 'Pt' I can extract information about the incoming number and 'ext' represents the extension of a dispatcher.

example of log (XML format was chosen because it was more human readable and easier to parse):

<Pv ext="202" grp="0" date="2019-12-18" time="04:12:42" />
<PR ext="202" grp="0" date="2019-12-18" time="04:12:42" />
<PC trk="2" ddi="6680" ext="202" grp="0" date="2019-12-18" time="04:12:35" />
<Ps trk="2" ext="202" grp="0" date="2019-12-18" time="04:12:41" />
<P7 trk="2" ddi="6680" ext="202" grp="0" date="2019-12-18" time="04:12:41" />
<PR ext="202" grp="0" date="2019-12-18" time="04:12:41" />
<Pu trk="2" grp="0" date="2019-12-18" time="04:12:42" />
<P2 trk="2" ddi="6680" grp="0" date="2019-12-18" time="04:12:44" />
<Pt trk="2" grp="0" cng="<example of phone number>" date="2019-12-18" time="04:12:44" /><P5 trk="2" ddi="6680" ext="201" grp="0" date="2019-12-18" time="04:12:44" />
<P5 trk="2" ddi="6680" ext="202" grp="0" date="2019-12-18" time="04:12:44" /><P5 trk="2" ddi="6680" ext="203" grp="0" date="2019-12-18" time="04:12:44" />
<PC trk="3" ddi="6680" ext="201" grp="0" date="2019-12-18" time="04:12:46" />
<PC trk="1" ddi="6680" ext="202" grp="0" date="2019-12-18" time="04:12:50" />
<Ps trk="3" ext="201" grp="0" date="2019-12-18" time="04:12:52" />
<P7 trk="3" ddi="6680" ext="201" grp="0" date="2019-12-18" time="04:12:52" /><P6 trk="2" ddi="6680" ext="201" grp="0" date="2019-12-18" time="04:12:52" />
<P7 trk="2" ddi="6680" ext="202" grp="0" date="2019-12-18" time="04:12:52" /><P7 trk="2" ddi="6680" ext="203" grp="0" date="2019-12-18" time="04:12:52" />
<Pu trk="3" grp="0" date="2019-12-18" time="04:12:53" />
<Ps trk="1" ext="202" grp="0" date="2019-12-18" time="04:12:55" />
<P7 trk="1" ddi="6680" ext="202" grp="0" date="2019-12-18" time="04:12:55" />


Sorry about the lack of knowledge, this is all new things for me. Will come up with an update in case someone else wants to do the same thing. If you have a better approach I would appreciate you guiding me. Thank you.

Last edited by Cosmin; 12/19/19 10:29 AM.
Re: NEC UNIVERGE SV8100 information extraction
Cosmin #634227 12/19/19 11:54 AM
Joined: Sep 2004
Posts: 3,911
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 3,911
P codes. That's ACD reporting. SV9100 uses these now for what you are looking for. On the SV8100 you might want to look at the computerized attendant program.


Moderated by  DrPbx, ttech 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Common audible ringing question
by morephones - 08/12/20 07:03 AM
Remote ipoffice phone
by High Mesa Communications - 08/11/20 06:33 PM
Appear to be locked out via DM access
by Dave_R - 08/11/20 06:29 PM
SV 8100 with Desiless phones
by teldata1 - 08/11/20 02:16 PM
Vertical Summit VS-5001 Headset randomly quit working
by crazysupratt - 08/10/20 11:09 PM
Who's Online Now
30 members (BobRobert, High Mesa Communications, Ruben, mongo5150, Touch Tone Tommy, morephones, metelcom, Noobed2336, nortelvoip, RATHER BE FISHING, OBT, dexman, hrq, JBean3329, phonman123, Carl Navarro, DonaldR, infinito, Skunky, Bob3470, EV607797, ChrisRR, cswroe, Professor Shadow, hbiss, Yoda, Arthur P. Bloom, paulw, ugly1, justbill), 459 guests, and 116 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,871
Posts636,792
Members49,329
Most Online5,661
May 23rd, 2018
Today's Birthdays
BizTelNancy, djboston, dougtech, girlie girl, Jack Damage, SwedaGuy, SynapticSystems, tkalfaoglu
Newest Members
gertter, bmerri19, Henry VIII, jmontler, barryv
49329 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 43
Ruben 20
DonaldR 19
hbiss 17
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners