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Definity Audix R3 - post power hit and now can't login?
#634176 12/18/19 04:40 AM
Joined: Feb 2004
Posts: 29
joeb Offline OP
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Joined: Feb 2004
Posts: 29
Short version of the story. Power spike + old battery backups took this Definity down. Now, everything seems to be working ok except the Audix VM. Dialing the extension just returns a busy signal.

Customer and I tried shutdowns/restarts of the Audix and whole system (reset sys 4) and still cant call the Audix.

No worries, just log into the Audix via the COM port. Doesn't recognize my login. Try the default user/pw. No luck. Try the many variations of the default password (with 1 or 01.. w/o 'a')...No luck...

Call the original installer, we go though the defaults and even his passwords... nada...

It's been awhile but I think I remember this happening before and I can't recall the simple next step... or if I'm supposed to declare it a loss? Repair? Bad board (TN568)? Swap the SCSI drive & restore? I know they aren't supported.

Any ideas for the senile old man?

Bluewater Sailing
Re: Definity Audix R3 - post power hit and now can't login?
joeb #634182 12/18/19 02:30 PM
Joined: May 2002
Posts: 3,989
Moderator-Avaya, Polycom
Online Content
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 3,989
If you have spare equipment then sure.
If not, then is guess work with someone paying for refurbed equipment that may not be needed.

In the old days we had crash kits.

If they plan on keeping the Definity then they will need to bear the expense of replacement parts or complete unit.

Good luck with this.

Re: Definity Audix R3 - post power hit and now can't login?
hitechcomm #634186 12/18/19 04:17 PM
Joined: Feb 2004
Posts: 29
joeb Offline OP
OP Offline
Joined: Feb 2004
Posts: 29
So 24 hour update...the default username & password now work. Why? Who knows? At least I'm in the system.

MF_BD MAJ 200 errors... not good

tested the board... its bad.


Last edited by joeb; 12/18/19 04:43 PM.

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