Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Definity Audix R3 - post power hit and now can't login?
#634176 12/18/19 04:40 AM
Joined: Feb 2004
Posts: 29
joeb Offline OP
Member
OP Offline
Member
Joined: Feb 2004
Posts: 29
Short version of the story. Power spike + old battery backups took this Definity down. Now, everything seems to be working ok except the Audix VM. Dialing the extension just returns a busy signal.

Customer and I tried shutdowns/restarts of the Audix and whole system (reset sys 4) and still cant call the Audix.

No worries, just log into the Audix via the COM port. Doesn't recognize my login. Try the default user/pw. No luck. Try the many variations of the default password (with 1 or 01.. w/o 'a')...No luck...

Call the original installer, we go though the defaults and even his passwords... nada...

It's been awhile but I think I remember this happening before and I can't recall the simple next step... or if I'm supposed to declare it a loss? Repair? Bad board (TN568)? Swap the SCSI drive & restore? I know they aren't supported.

Any ideas for the senile old man?

Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
Re: Definity Audix R3 - post power hit and now can't login?
joeb #634182 12/18/19 02:30 PM
Joined: May 2002
Posts: 3,943
Moderator-Avaya, Polycom
*****
Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 3,943
If you have spare equipment then sure.
If not, then is guess work with someone paying for refurbed equipment that may not be needed.

In the old days we had crash kits.

If they plan on keeping the Definity then they will need to bear the expense of replacement parts or complete unit.

Good luck with this.

Re: Definity Audix R3 - post power hit and now can't login?
hitechcomm #634186 12/18/19 04:17 PM
Joined: Feb 2004
Posts: 29
joeb Offline OP
Member
OP Offline
Member
Joined: Feb 2004
Posts: 29
So 24 hour update...the default username & password now work. Why? Who knows? At least I'm in the system.

MF_BD MAJ 200 errors... not good

tested the board... its bad.

awesome


Last edited by joeb; 12/18/19 04:43 PM.

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Common audible ringing question
by morephones - 08/12/20 07:03 AM
Remote ipoffice phone
by High Mesa Communications - 08/11/20 06:33 PM
Appear to be locked out via DM access
by Dave_R - 08/11/20 06:29 PM
SV 8100 with Desiless phones
by teldata1 - 08/11/20 02:16 PM
Vertical Summit VS-5001 Headset randomly quit working
by crazysupratt - 08/10/20 11:09 PM
Who's Online Now
30 members (BobRobert, High Mesa Communications, Ruben, mongo5150, Touch Tone Tommy, morephones, metelcom, Noobed2336, nortelvoip, RATHER BE FISHING, OBT, dexman, hrq, JBean3329, phonman123, Carl Navarro, DonaldR, infinito, Skunky, Bob3470, EV607797, ChrisRR, cswroe, Professor Shadow, hbiss, Yoda, Arthur P. Bloom, paulw, ugly1, justbill), 479 guests, and 117 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,871
Posts636,792
Members49,329
Most Online5,661
May 23rd, 2018
Today's Birthdays
BizTelNancy, djboston, dougtech, girlie girl, Jack Damage, SwedaGuy, SynapticSystems, tkalfaoglu
Newest Members
gertter, bmerri19, Henry VIII, jmontler, barryv
49329 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 43
Ruben 20
DonaldR 19
hbiss 17
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners