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#634178 12/18/19 11:10 AM
Joined: Feb 2010
Posts: 398
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Joined: Feb 2010
Posts: 398
I have a potential customer that is looking to get rid of the feature that's turned on his Nortel ICS

Least Cost Routing I am drawing a blank as to where this is in programing on the ICS

They say it only happens if someone call forwards there phone after hours


I remember seeing this back in the day

I wondering if they have another application in the back ground

I havent been there yet just trying to get an idea before I go out


Thanks

JD




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This happens when the call tries the fallback route when the first route is busy or dead.


2 Routes could be when one is busy or you have one carrier for long distance calls and the other for local calls
Example:
When LD route is not working or busy it then tries to use the Local route, which is more "expensive"

Look up Fallback in the guide.

I might try to look in Routing/DestCodes/ second route and remove.


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