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#634178 12/18/19 11:10 AM
Joined: Feb 2010
Posts: 398
OP Offline
Joined: Feb 2010
Posts: 398
I have a potential customer that is looking to get rid of the feature that's turned on his Nortel ICS

Least Cost Routing I am drawing a blank as to where this is in programing on the ICS

They say it only happens if someone call forwards there phone after hours

I remember seeing this back in the day

I wondering if they have another application in the back ground

I havent been there yet just trying to get an idea before I go out



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Joined: Feb 2005
Posts: 1,602
Joined: Feb 2005
Posts: 1,602
This happens when the call tries the fallback route when the first route is busy or dead.

2 Routes could be when one is busy or you have one carrier for long distance calls and the other for local calls
When LD route is not working or busy it then tries to use the Local route, which is more "expensive"

Look up Fallback in the guide.

I might try to look in Routing/DestCodes/ second route and remove.

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Toronto, Canada

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