Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Call Recordings sorted by Agents
#634283 12/23/19 10:12 PM
Joined: May 2019
Posts: 23
Member
OP Offline
Member
Joined: May 2019
Posts: 23
I have a customer asking if there is a way to record all their calls and then have the software sort based on Agent login versus Phone extensions.
Any recorder I've installed used SMDR to match the call records to an audio file and there is no way to see Agent information.

This would be on a SV9100 system.

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: Call Recordings sorted by Agents
iatech3800 #634301 12/24/19 04:04 PM
Joined: Sep 2004
Posts: 3,936
Member
*****
Online Content
Member
*****
Joined: Sep 2004
Posts: 3,936
I have never seen this. USB call record might be able to do something for you but I would think the call recorder would have to be tied to the p-codes and not SMDR.

Re: Call Recordings sorted by Agents
Coral Tech #634330 12/27/19 03:26 PM
Joined: May 2019
Posts: 23
Member
OP Offline
Member
Joined: May 2019
Posts: 23
They said they could look at the p-code information and see if it would work, so I'm going to capture a bit of data and send if off to them and see if it is something we can make work.
I thought at first you could only have one connection to the system in regards to the ACD MIS but it appears you can have multiple.


Moderated by  DrPbx, ttech 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
2199 Lithium battery
by brokeda - 10/24/20 06:01 PM
Colour Choice for X-16 gone...
by MooreTel - 10/24/20 01:49 AM
Are you an Asterisk Ace?
by Toner - 10/22/20 03:39 PM
SVMI Card settings backup & restore
by Hofman telekom - 10/21/20 01:46 PM
Who's Online Now
19 members (Yoda, Coral Tech, buttercool, Daniel, Curlycord, jab1780, R4+Z, metelcom, MooreTel, Skunky, BobRobert, nortelvoip, Touch Tone Tommy, newtecky, EV607797, Professor Shadow, justbill, hitechcomm, Bob3470), 211 guests, and 57 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,026
Posts637,651
Members49,368
Most Online5,661
May 23rd, 2018
Today's Birthdays
Mr.Alex, T4RJon, Tim Sparks, Txnamrag
Newest Members
Nickonicle, chelsea419, jsb15, C.t.c.73, Farquie
49368 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 19
Ruben 15
hbiss 11
Daniel 10
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners