web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: May 2019
Posts: 38
Likes: 1
Member
OP Offline
Member
Joined: May 2019
Posts: 38
Likes: 1
I have a customer asking if there is a way to record all their calls and then have the software sort based on Agent login versus Phone extensions.
Any recorder I've installed used SMDR to match the call records to an audio file and there is no way to see Agent information.

This would be on a SV9100 system.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
I have never seen this. USB call record might be able to do something for you but I would think the call recorder would have to be tied to the p-codes and not SMDR.

Joined: May 2019
Posts: 38
Likes: 1
Member
OP Offline
Member
Joined: May 2019
Posts: 38
Likes: 1
They said they could look at the p-code information and see if it would work, so I'm going to capture a bit of data and send if off to them and see if it is something we can make work.
I thought at first you could only have one connection to the system in regards to the ACD MIS but it appears you can have multiple.


Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5