Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Default mailbox password on NS700 #634750 01/20/20 07:56 AM
Joined: Jan 2005
Posts: 14,907
EV607797 Offline OP
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 14,907
I know that passwords aren't allowed here, and I completely understand. We have an existing NS700 that we installed years ago and are maintaining. Recently, I had to reset a mailbox password. With Panasonic's default mailbox password being <no password>, I figured that using the usual DTMF reset procedure would be sufficient. Unfortunately, it's not. My guess is that someone went in and established a different default password condition when the system was installed. Now what?

Note: Our certified NS700 technician is no longer with the company, so Panasonic won't talk to us, even though we are certified on just about everything else. The programming password for the system was also changed, so we suspect that the terminated employee did this. Yes, I know..... Call Panasonic. Return to the beginning of this note.


Ed Vaughn, MBSWWYPBX
Panasonic Equipment and Telephones
Re: Default mailbox password on NS700 [Re: EV607797] #634752 01/20/20 01:48 PM
Joined: Mar 2018
Posts: 256
Daniel Offline
Member
Offline
Member
Joined: Mar 2018
Posts: 256
I assume that you have tried the defacto standard passwords.


The Cloud is just someone else's computer!
Re: Default mailbox password on NS700 [Re: EV607797] #634760 01/20/20 05:12 PM
Joined: Jan 2005
Posts: 14,907
EV607797 Offline OP
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 14,907
Yes, I tried everything I can think of, including the one that our company changes all systems to. No luck.


Ed Vaughn, MBSWWYPBX
Re: Default mailbox password on NS700 [Re: EV607797] #634765 01/20/20 08:20 PM
Joined: Mar 2018
Posts: 256
Daniel Offline
Member
Offline
Member
Joined: Mar 2018
Posts: 256
You aren't going to like this.
Option 1. Have another panasonic vendor in the area reset the programming password so that you know what it is and can get into it. This will let you service it in the future.

Option 2. Get another person certified on the NS700, so they can get the support that is needed.

Option 3. (only if you have a backup of the programming) Reset the system back to zero and reprogram.


The Cloud is just someone else's computer!
Re: Default mailbox password on NS700 [Re: EV607797] #634774 01/21/20 06:02 AM
Joined: Jan 2005
Posts: 14,907
EV607797 Offline OP
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 14,907
True. I pretty much knew the answer as I've been certified on just about every other product they have made since the early 90s. Even though we talk to the same support people on a regular basis, they're pretty strict about crossing the line. We have someone in the process of certification on the 700, but it's a low-priority issue since we don't have many of these systems out there to support.


Ed Vaughn, MBSWWYPBX
Re: Default mailbox password on NS700 [Re: EV607797] #634785 01/21/20 11:05 PM
Joined: Jan 2007
Posts: 2,068
OBT Online Content
Admin
*****
Online Content
Admin
*****
Joined: Jan 2007
Posts: 2,068
Other than the switch on the front of the system is turned to initialize, the passwords could have been changed. Backup file, default the system or Panasonic to reset password are your only options


“I have not failed. I've just found 10,000 ways that won't work.”

Moderated by  Carl Navarro, OBT 

Search

Most Recent 5 Post
Wireless phone on 9100
by Yoda - 02/16/20 06:53 PM
Executone - Gateway K2100 system Operating Information
by usedphones - 02/16/20 05:17 AM
Merlin Magix R 1.0 911 problems
by Telesystems - 02/15/20 08:04 PM
Svmi20i no longer lighting msg waiting lamps
by John807 - 02/14/20 04:33 PM
Vodavi STSe Firmware Update Issues
by tech22 - 02/14/20 02:42 PM
Who's Online Now
35 registered members (justbill, RATHER BE FISHING, Yoda, usedphones, Professor Shadow, OBT, pvj, pdxjim911, Bob3470, jeffmoss26, Mercenary Roadie, C5Z, Ruben, newtecky, STS E, nfcphoneman, Tip&Ring, Curlycord, dexman, gelehu, Telesystems, Coral Tech, ffej010, Meyery2k, Not_sirius, nonameyet, BobRobert, ChrisNI, hbiss, Silversam, JBean3329, MooreTel, metelcom, steve2653, R4+Z), 376 guests, and 203 spiders.
Key: Admin, Global Mod, Mod
Popular Topics(Views)
Forum Statistics
Forums94
Topics93,432
Posts634,409
Members49,236
Most Online5,661
May 23rd, 2018
Today's Birthdays
Model 12, Phoneperson, verizon_cpe_tech, VIDEOMAN
Newest Members
EasternOffice Ma, OneCallTelecom, david.ralph, Amardeep, Palmer19
49236 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters(30 Days)
dexman 34
Jeroen 20
Ruben 17
OBT 17
pvj 14
RESPONSIVE WEBSITE DEVELOPMENT
Bluewater Sailing
Become a Patron! https://www.patreon.com/bePatron?u=5256033
Buy one Get one FREE when you use PayPal at checkout! Code T28P
Yealink $39.95 Buy one Get one FREE when you use PayPal on checkout! Code T28P
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners