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mics wont log in
#634899 01/28/20 06:19 PM
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davetel Offline OP
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hi guys i have a customer who lost power and only has line one and two on the mics. weve all been there. i cant get there for a couple days. i want to help them program the lines back over the phone but she cant get into system programming. it doesnt seem to register. but the feature button is working ok. she can open voicemail. any ideas on this one. thanks. dave

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Re: mics wont log in
davetel #634905 01/28/20 06:52 PM
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you have to use a phone that has two rows of buttons to get into programming. so it won't work on a 7208 for example.


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Re: mics wont log in
davetel #634907 01/28/20 08:00 PM
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we are using 7324 sets

Re: mics wont log in
davetel #634908 01/28/20 08:26 PM
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Does it show as Jan 1?

When the system defaults it wipes out all programming to defaults, goes back to Jan 1 and assigns lines 1 & 2 to all ports.

So if you are trying what ever config password she had it's now the default password.


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Re: mics wont log in
davetel #634922 01/29/20 04:31 AM
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yes it did default. we use the default password to get in. well we did. now we cant get in with default password.

Re: mics wont log in
davetel #634923 01/29/20 05:31 AM
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called and they want me to run data feeds. another customer goes voip.

Re: mics wont log in
Curlycord #634925 01/29/20 01:23 PM
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Originally Posted by Curlycord
Does it show as Jan 1?

When the system defaults it wipes out all programming to defaults, goes back to Jan 1 and assigns lines 1 & 2 to all ports.

So if you are trying what ever config password she had it's now the default password.


Once you were in did you perhaps have her change the password to her.s? If so that's the to uje...


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Re: mics wont log in
davetel #634927 01/29/20 01:41 PM
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If she unknowingly change the password have her disconnect the power, default it again and start over.


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Re: mics wont log in
davetel #634930 01/29/20 05:22 PM
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dans
Some of us can do config/nnadmin password resets and keycodes for N* & BCM without the need for KRS or support so default a whole system over a password is not the only option.


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Re: mics wont log in
Curlycord #635509 02/19/20 09:17 PM
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Curlycord, are you saying that you have the ability to generate keycodes without the need of KRS? If so, I'll have to keep this in mind for future needs. I assume you'd still need an Auth Code?

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