web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2013
Posts: 3
Member
OP Offline
Member
Joined: Nov 2013
Posts: 3
Hello all, I'm setting up an NS-700 w/ 4 ports of UM built in. Incoming calls (POTS lines) ring to an ICD group consisting of the reception phone (DT546) and a portable phone. I would like the calls to ring off to a custom service greeting/menu that I've created after 4 or 5 rings. It seems that no matter how I configure it, calls end up in the general mailbox. However in Night Mode, I have calls ringing directly to 500 via the DIL table and that is working fine. I feel like this ought to be fairly simple to set up. Does anyone have any suggestions to make this work?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2007
Posts: 2,116
Likes: 2
OBT Offline
Admin
*****
Offline
Admin
*****
Joined: Jan 2007
Posts: 2,116
Likes: 2
Do you have a mailbox setup for the group, if so you need to remove that. How have you set intercept to um


“I have not failed. I've just found 10,000 ways that won't work.”
Joined: Nov 2013
Posts: 3
Member
OP Offline
Member
Joined: Nov 2013
Posts: 3
I've tried it both ways, with the mailbox and then I deleted it. I set a 20 second delay in ICD Group Settings > Overflow No Answer to 500

Joined: Jan 2007
Posts: 2,116
Likes: 2
OBT Offline
Admin
*****
Offline
Admin
*****
Joined: Jan 2007
Posts: 2,116
Likes: 2
Delay ringing to AA is a pain to the UM

I use the disa as a AA most of the time as it is easier to do things like that

Have you changed the um ports to be AA and not voicemail by default


“I have not failed. I've just found 10,000 ways that won't work.”

Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,703 CTX100 install
186,792 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
1 members (Curlycord), 103 guests, and 246 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5