|
|
|
|
Joined: Nov 2013
Posts: 3
Member
|
|
Member
Joined: Nov 2013
Posts: 3 |
Hello all, I'm setting up an NS-700 w/ 4 ports of UM built in. Incoming calls (POTS lines) ring to an ICD group consisting of the reception phone (DT546) and a portable phone. I would like the calls to ring off to a custom service greeting/menu that I've created after 4 or 5 rings. It seems that no matter how I configure it, calls end up in the general mailbox. However in Night Mode, I have calls ringing directly to 500 via the DIL table and that is working fine. I feel like this ought to be fairly simple to set up. Does anyone have any suggestions to make this work?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2007
Posts: 2,125 Likes: 4
Admin
|
|
Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
Do you have a mailbox setup for the group, if so you need to remove that. How have you set intercept to um
“I have not failed. I've just found 10,000 ways that won't work.”
|
|
|
|
|
Joined: Nov 2013
Posts: 3
Member
|
|
Member
Joined: Nov 2013
Posts: 3 |
I've tried it both ways, with the mailbox and then I deleted it. I set a 20 second delay in ICD Group Settings > Overflow No Answer to 500
|
|
|
|
|
Joined: Jan 2007
Posts: 2,125 Likes: 4
Admin
|
|
Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
Delay ringing to AA is a pain to the UM
I use the disa as a AA most of the time as it is easier to do things like that
Have you changed the um ports to be AA and not voicemail by default
“I have not failed. I've just found 10,000 ways that won't work.”
|
|
|
|
Forums84
Topics94,525
Posts640,013
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
176
guests, and
42
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
