Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Microsoft Teams Voice Solutions - Questions
#635918 03/17/20 06:53 PM
Joined: Sep 2006
Posts: 99
OP Offline
Joined: Sep 2006
Posts: 99
PLEASE don't kill me for this one!!

So I have been put in a situation where I need to Evaluate several hosted phone solutions for a large logistics company that has dozens of ACD groups and Attendants. There is skill based routing and queuing for most of these ACD groups. There is a hosted AI IVR with full voice in the mix here also.

The company wants to look at using Microsoft Teams Voice, or other hosted, for a corporate solution and achieve the enhanced functionality that most hosted solutions offer. ( easy to deploy in remote locations, no hardware, no manual updates, technology for product always being developed) (Trying to be a little vague due to company privacy)

My thing is does it suck?????????? OR is it the greatest thing to sliced bread?

I'm old school and want an on prem solution with desk phones for all 500 plus agents, but with this influence they want no hardware liability unless it is absolutely necessary.

Has ANYONE had or know someone with any experience with Microsoft Teams Voice?

Thank you in advance!

As the great Bob once said, "Its a SWITCH its either OFF or its ON!"
Tech Support Line 1.800.766.3425
Re: Microsoft Teams Voice Solutions - Questions
HutchComm #635942 03/18/20 04:25 PM
Joined: Mar 2018
Posts: 273
Online Content
Joined: Mar 2018
Posts: 273
I would look to a company such as Mitel, for hosted phones because they have been doing voice for quite a while, whereas Microsoft is just jumping into the voice recently. I think that NEC and other long time brands have hosted solutions, but I know that Mitel does.

The Cloud is just someone else's computer!
Re: Microsoft Teams Voice Solutions - Questions
HutchComm #636006 03/22/20 11:55 PM
Joined: Aug 2002
Posts: 944
Joined: Aug 2002
Posts: 944
Microsoft is new to the phone business. The below link is a description of their product. You decide if that suits your customer:

You have like hundreds of choices when it comes to cloud. Choose wisely, a-lot of hucksters out there.

We've had mixed results with Mitel cloud. NEC seems to have very good products and support.

Moderated by  metelcom 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
NEC NMC Conf Bridge - delete recordings
by Bull Tone - 04/04/20 09:07 PM
CF All on SL2100
by Yoda - 04/03/20 11:45 PM
DISA setup using PRI DID numbers
by etdiego - 04/03/20 06:39 PM
Western Electric KS-16765 L2 Announcement Set
by Will H - 04/03/20 03:43 PM
SL1100 DTMF Sip
by teleco - 04/03/20 01:47 PM
Who's Online Now
22 members (metelcom, justbill, JBean3329, PhoneDoctorLV, Yoda, BobRobert, dexman, MooreTel, EV607797, Bob3470, newtecky, mongo5150, RATHER BE FISHING, hbiss, brokeda, Arthur P. Bloom, KRRath, Bull Tone, Professor Shadow, paulw, Daniel, nortelvoip), 165 guests, and 48 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Most Online5,661
May 23rd, 2018
Today's Birthdays
arkansasphoneman, J.R. IdacomUSA, kala, MARKROX, Nico, NiteOwlMaint, thedrickCT, William Meyer
Newest Members
Derek B, randyt, Justin FCMI, Link_HC, bryann84
49261 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
Ruben 33
dexman 32
hbiss 15
davetel 11
Keyset6 10
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners