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Remove Line 3 from routing to Auto-attendant
#636169 03/30/20 05:47 PM
Joined: Nov 2010
Posts: 141
sonny88 Offline OP
OP Offline
Joined: Nov 2010
Posts: 141
Hi, we have a client with an older sv8100 where their Line 3 previously rings on the phone and not routing to the auto-attendant.
Suddenly, they noticed that their Line 3 is also routing directly to the AA vs ringing their phones.

Not sure if it has something to do when we reduced the timer to route calls to AA from 3 rings to 1 ring but it should only affect Lines 1 and 2 right? We did the changed the no. of rings or timer about a month ago.

Need help.
Thanks and kind regards,

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Re: Remove Line 3 from routing to Auto-attendant
sonny88 #636183 03/31/20 12:37 PM
Joined: Apr 2005
Posts: 2,393
Joined: Apr 2005
Posts: 2,393
Normally timers for trunks are system wide however they can be put into their own timer class.

We get old too soon, smart too late
Re: Remove Line 3 from routing to Auto-attendant
sonny88 #636190 03/31/20 07:19 PM
Joined: Oct 2008
Posts: 292
Joined: Oct 2008
Posts: 292
Check section 22-08 for line three for all eight Night Modes, chances are it is set to 102. If you don't want it to go to AA, change it back to the default setting.

Moderated by  DrPbx, ttech 

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