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CF All on SL2100
#636226 04/03/20 11:45 PM
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Don't know what I'm missing. I've done this before. Did it yesterday and this morning on a couple of 1100's. No problem.

I have a SL2100 with POTS trunks. Just want to CF when one of the phones in the office rings, to the owners cell phone.

Setup VE to CF All to the cell number. User set the phone to CF with code 741, 1, and the VE's extension number. But calls just ring and ring.

I can see in 24-09 that the user has the call forwarding enabled to the correct VE. Am I missing something?

Thank You.
Jim

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Re: CF All on SL2100
Yoda #636229 04/04/20 01:42 AM
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If you call the VE does it forward? I have seen this but usually with a PRI; try and use the no answer call forward feature instead. Put the VE in a different COS and set the timer to 1 in 20-31-15 for that COS.

Of course, the old menu 60 will work too I suppose.

Re: CF All on SL2100
Yoda #636232 04/04/20 02:04 PM
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Tried the CF No Answer, etc. No change.
I'm doing this remotely, and no one in the office now to see if calling the VE directly works. I did try putting the VE into IRG with the others, but no change.

Re: CF All on SL2100
Yoda #636234 04/04/20 04:57 PM
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Jim,

Normally the caller will be disconnected or will hear re-order not ring no answer.

If you are sure all settings are correct make sure telco has all their features on the customer lines are disabled

In my area Charter Spectrum by default have all their business lines setup on call forward no answer to the next line in the hunt, we have to tell them on all new installs to call forward on busy only to the next line.

Last edited by dans; 04/04/20 04:59 PM.

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Re: CF All on SL2100
Yoda #636235 04/04/20 05:27 PM
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In 24-09 instead of forwarding to the VE, what happens if you put the cell number in: 9P then the number? That would be the same as using the Menu 60

Re: CF All on SL2100
Yoda #636241 04/05/20 02:54 PM
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Tried that, cswroe. No dice. I thought you had to use a VE if you wanted to forward to an outside number? But, I tried it and no change.

Dans, this customer has Mediacom service, so you could have something there. However, when the customer was still in the office Friday afternoon, I tried this and she said there was not any other lines ringing. She said the first call in (which should get forwarded to the VE) would just ring and ring. Also, the phone's DSS key on other phones was lit up, indicating, I think, that it was forwarded. ?

The customer that has this working successfully also has Mediacom service, though that doesn't mean all the features and settings are the same for all of their subscribers.

Jim

Re: CF All on SL2100
Yoda #636242 04/05/20 03:27 PM
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I just tried making all trunks DIL to the VE. The VE is CF to my cell. I would expect that if I call from my cell to the 2100, I _should_ get an incoming call, from the 2100. Nothing.

I'll have to go in Monday if I can get the customer to also come in, and look at it in person to try to see what is happening.

Thanks for the support.
Jim

Re: CF All on SL2100
Yoda #636243 04/05/20 04:52 PM
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You can forward without a VE to a cell phone, we do it all the time, especially recently.
I only have a couple with POTS so can't speak to them, but PRI and SIP no issues using Menu 60 or 24-09 but I think it would be same.

Does the extension/VE COS have permission to call forward off-site in 20-11-12?

Re: CF All on SL2100
Yoda #636251 04/06/20 03:08 PM
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The VE is cos 1, like all other extensions. And 20-11-12 is checked for that cos.
Someone is in the office this morning. When they call the VE's extension number, they just hear ringing. The caller's phone display says "calling night", nothing else happens. So, the bottleneck is with the VE.

I currently have the trunks set as DIL to the VE during night mode. I put a night mode key on the receptionist phone.

Night mode - trunks DIL to VE - VE is CF all to cell number.
Calling the VE from inside the office results in only ring tone to the caller.

Re: CF All on SL2100
Yoda #636254 04/06/20 05:11 PM
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Check your COS to make sure Call Fwd off Prem is allowed. When in doubt try Mobile Extension. Sounds to me like trunk to trunk is turned off.

Last edited by Coral Tech; 04/06/20 05:13 PM.
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