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Play message before ringing phone
#636336 04/09/20 10:03 PM
Joined: Aug 2012
Posts: 5
johno Offline OP
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I'd like to play a message "this call may be recorded for quality and training" before ringing a phone. If they call our main DID the Auto Attendant states that but some of the DID's ring straight to phones and bypass the auto attendant. In Toshiba i used to do it with a mailbox and some token programming but I'm still getting used to the SL. I'm a certified and trained dealer though. I recorded a VRS and thought i could somehow get this to play first? I can call NTAC but thought I'd ask here first - there seem to be some bright techs on here.
Thank you.
John
Hood Canal Communications.

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Re: Play message before ringing phone
johno #636342 04/10/20 03:19 AM
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Look under preamble message.

Re: Play message before ringing phone
Coral Tech #636348 04/10/20 07:27 PM
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johno Offline OP
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Coral Tech. Thank you for the suggestion. Have you been able to make this work successfully? I'm using VRS 3 (the first 2 are for ACD). Assigned it in program 40-11 but it doesn't seem to work.
John


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