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Joined: Aug 2017
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I have a 7200 with a mp20s and a PRI. All calls, inbound or out drop after 15 minutes on the dot. Any ideas on what I should look for to help solve this? We've had the provider check the circuit, and look at the calls that dropped, and they don't see it as a drop. They see it as a clean disconnect.

Looking at the system, I do see there is no system license installed on the 7200 and the Demo license is not enabled. Would this limit calls in and out of the system?

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Licenses are only for voip. Since you have pri it doesn't matter.

Is this only a recent issue or since day 1?

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Thanks.

According to the customer it's been for the last 3 years. Not sure how someone lets something like this go this long, but.
About 3 years ago they changed the PRI provider to Spectrum. It's currently setup for NI-2, I wonder if there is something with the PRI config to cause this. But it's 15 mins on the dot for each and every call in or out of the system.


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